Virgin Media Community

[vauxden]

Hi there, this is my first post. Around last week the internet in my flat became extremely slow and unreliable. Every other minute the wifi seems to drop out and the ethernet is crawling at a snails pace. The only error message in the Network log is a: No Ranging Response received - T3 time-out; error. I have restarted the router multiple times, and ever factory reset it. No luck. I ran a ThinkBroadband quality monitor test over the last couple of days, and there seems to be some major packet loss throughout the day. Any help would be much appreciated. Feel free to ask me any questions!

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b6cffc2395a6f3218ed0fce2c468b676759ff06c-18-01-2021

  Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399684	46.3	5120	16 qam	4
2	46199940	46.3	5120	16 qam	3
3	32599231	46	5120	16 qam	5
4	25799910	46.3	5120	16 qam	6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	28	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	31	0
4	ATDMA	0	0	0	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	194750000	8	40	256 qam	8
2	138750000	8.3	40	256 qam	1
3	146750000	7.5	40	256 qam	2
4	154750000	8.1	38	256 qam	3
5	162750000	8.3	40	256 qam	4
6	170750000	8.1	40	256 qam	5
7	178750000	8.5	40	256 qam	6
8	186750000	8.3	40	256 qam	7
9	202750000	8.1	40	256 qam	9
10	210750000	7.9	40	256 qam	10
11	218750000	8.1	40	256 qam	11
12	226750000	8.1	40	256 qam	12
13	234750000	7.8	40	256 qam	13
14	242750000	8.1	40	256 qam	14
15	250750000	8	40	256 qam	15
16	258750000	7.4	40	256 qam	16
17	266750000	8	40	256 qam	17
18	274750000	7.8	40	256 qam	18
19	282750000	7.5	40	256 qam	19
20	290750000	8	40	256 qam	20
21	298750000	7.9	40	256 qam	21
22	306750000	7.6	40	256 qam	22
23	314750000	8	40	256 qam	23
24	322750000	7.8	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	325	4742
2	Locked	40.9	51372	5513
3	Locked	40.3	106674	5864
4	Locked	38.9	214	3079
5	Locked	40.9	332	5516
6	Locked	40.3	330	6197
7	Locked	40.3	297	5865
8	Locked	40.9	318	6598
9	Locked	40.3	361	6695
10	Locked	40.3	338	7393
11	Locked	40.9	353	8014
12	Locked	40.9	321	8293
13	Locked	40.3	325	7336
14	Locked	40.3	348	6746
15	Locked	40.3	342	15489
16	Locked	40.9	344	15982
17	Locked	40.3	345	15284
18	Locked	40.3	330	7309
19	Locked	40.9	312	6996
20	Locked	40.3	310	8269
21	Locked	40.3	358	8231
22	Locked	40.3	333	7073
23	Locked	40.9	321	6668
24	Locked	40.9	467	15612

[vauxden]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt062-b.cm

Primary Downstream Service Flow

SFID	44892
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	44891
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort