Recently had Virgin installed on the Oomph package which is meant to have the M500 broadband package. The area I live was only upgraded to Virgin this summer and was told that initially due to tests the speed would be M200, until these tests were complete. It's 2-3 months on now and we still have the M200 speed package, which is fine but when you're paying for the full Oomph package and not receiving the full speed for that deal, I feel a little short changed,
Anyone know why this might be or experiencing the same?
Thank you for reaching out to us in our community, we have the oomph deal from 200 MB and up, if you are on this then you will only be charged for this, I advise speaking to customer care who will be able to double check this out for you and see if the faster speeds are available.