Looking for an upgrade as we finally have 1Gb available and I am out of contract. Called customers services and got told that existing customers pay full price? It is odd that VM are prepared to continue over £20 discount on the cheaper package, but prefer me to cancel rather than pay them more. Luckily BT offered a decent deal for Full Fibre 900, with much higher upload speed too. I would encourage everyone to shop around if you are in FTTP area.