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miteshjoshi
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Message 21 of 26
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Re: No Docsis 3.1 Channels & Support Won't Help

Exactly the same problems I’m having. 
I am now due another engineer to come to the house and check but this issue has been ongoing for over a year. 
anything in specific I can do to get resolved quicker?

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Alex_RM
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Message 22 of 26
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Re: No Docsis 3.1 Channels & Support Won't Help

Hi miteshjoshi,

 

I've arranged an engineer visit for you now, you can view the time and date of the appointment via your online account here
 

Alex_Rm

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miteshjoshi
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Message 23 of 26
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Re: No Docsis 3.1 Channels & Support Won't Help

Thank you. 
I assume the engineer will have clear updates on this thread so he can resolve the problem. 

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carl_pearce
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Message 24 of 26
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Re: No Docsis 3.1 Channels & Support Won't Help


@miteshjoshi wrote:

Thank you. 
I assume the engineer will have clear updates on this thread so he can resolve the problem. 


I wouldn't have thought so!

jem101
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Message 25 of 26
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Re: No Docsis 3.1 Channels & Support Won't Help


@miteshjoshi wrote:

Thank you. 
I assume the engineer will have clear updates on this thread so he can resolve the problem. 


Oh the naivety!

No the engineer/technician will have absolutely no idea of the background of the issue - indeed, as per some posts on here, they may well have no idea as to why they are there and what they are expected to be doing!

So armed with that information, you need to be prepared to explain the whole sage to them when they turn up.

 

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Travis_M
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Message 26 of 26
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Re: No Docsis 3.1 Channels & Support Won't Help

Hi @miteshjoshi

 

Thanks for the reply

 

Please do keep us updated with how your engineer visit goes and we can investigate further from here.

 

Regards

Travis_M
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