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daveyboy117a
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No Broadband and tv area 21

Since a power cut last night, C130 error code on TiVo and Broadband down. Status page says no.issues. can't get through to faults

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jbrennand
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Re: No Broadband and tv area 21

As well as trying the “check service,” Area status webpage" (link at top right of this forum), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers 1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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daveyboy117a
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Re: No Broadband and tv area 21

John,

 

Thank You for the info. I rang the number and managed to get the problem resolved the same day as it was network issue.

 

Many Thanks

 

Dave

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