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matt_t1
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No Broadband AT ALL for 7 days

Hi All,

Since the beginning of Easter, we have no Broadband at all for 7 days. Customer service says it will take another 4 days. Can't imagine it takes two weeks to fix a problem in our area (N14). All my online meetings are disrupted!. The irony is: I recently bought the most expensive M500 deal from Virgin. What a service! Thanks Virgin!!!

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JPL8
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Re: No Broadband AT ALL for 7 days

You may be entitled to £8.06 automatic compensation for each day of lost service.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

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Robert_P
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Re: No Broadband AT ALL for 7 days

Hello matt_t1

 

It's really disappointing to hear of the broadbadn issues experienced, it's clearly not the level of service we aim to provide. We appreciate you taking the time to raise this via the forums and welcome to the community.

 

From looking at your account and connection I can see there is currently an area issue, this is logged under reference F008760497 with an estimated fix date of the 13th April at 3pm. We appreciate this is an estimated fix date and may be subject to change, our compensation policy for complete loss of service over 48 hours can be found here https://virg.in/autocomp

 

Rob

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