I just took out the big M500 Ultimate oomph bundle and had an engineer come out to install it today, well I've had issues with it from the minute they left.
Initially, the broadband was effectively dead, it would connect for 5 minutes or so but very quickly drop with the hub just showing a green power, green wireless, and blinking green internet light. I contacted support but they told me this was just it settling in.
After 5 hours of nothing, I finally started looking around the hubs settings/logs and immediately say a huge amount of 'SYNC Timing Synchronization failure' errors and Pre/Post RS Errors in the tens of thousands; obviously something was wrong.
After checking all the connections, restarting, and eventually factor resetting the hub to no avail, I decided to go on a hunch and swapped the coaxial cables around between the TV and HUB; suddenly I had a stable internet but now no TV.
So here's where I'm at. I have internet, it's stable but it's only running at around 60-80Mbps down and 15-20Mbps up (M500 I remind you and I've put it in router mode as it's slightly quicker and works with my setup), I also have no TV.
Can anyone give me a hand? I'm pretty sure I need an engineer back here to replace something but hopefully, someone here has a better idea than me.
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So I have had this service for just over a month, and there are multiple issues with black spots, no connection etc... I run tests and the app says everything fine but then I can’t stream from the tv box or connect to the internet upstairs. My house is not massive, average I would suggest..and with my previous supplier could even connect in the garden... I’m at a loss as to what to do as I have now run all the tests Virgin advise and got them to remotely test... any advice or help will be appreciated...