Virgin Media Community

[Cowbopper]

New installation has been in a week and it’s awful. Consistently achieving speeds between 1 & 2 mb. We’re on the 100 package.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	515000000	7.4	40	256 qam	14
2	411000000	7	40	256 qam	1
3	419000000	7	40	256 qam	2
4	427000000	7.1	40	256 qam	3
5	435000000	7	40	256 qam	4
6	443000000	7	40	256 qam	5
7	451000000	7.5	40	256 qam	6
8	459000000	7.4	40	256 qam	7
9	467000000	7.1	40	256 qam	8
10	475000000	7	40	256 qam	9
11	483000000	7.3	40	256 qam	10
12	491000000	7.4	40	256 qam	11
13	499000000	7	40	256 qam	12
14	507000000	7.1	40	256 qam	13
15	523000000	7.1	40	256 qam	15
16	531000000	7	40	256 qam	16
17	539000000	7	40	256 qam	17
18	547000000	7.3	40	256 qam	18
19	555000000	7.3	40	256 qam	19
20	563000000	7	40	256 qam	20
21	571000000	7	40	256 qam	21
22	579000000	7.1	40	256 qam	22
23	587000000	7	40	256 qam	23
24	595000000	7	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	99	0
2	Locked	40.9	358	0
3	Locked	40.3	230	0
4	Locked	40.9	168	0
5	Locked	40.3	136	0
6	Locked	40.3	131	0
7	Locked	40.3	106	0
8	Locked	40.3	112	0
9	Locked	40.3	155	0
10	Locked	40.3	149	0
11	Locked	40.3	135	0
12	Locked	40.3	150	0
13	Locked	40.3	115	0
14	Locked	40.9	99	0
15	Locked	40.3	88	0
16	Locked	40.3	74	0
17	Locked	40.9	49	0
18	Locked	40.3	35	0
19	Locked	40.3	29	0
20	Locked	40.3	20	0
21	Locked	40.3	27	0
22	Locked	40.3	20	0
23	Locked	40.3	11	0
24	Locked	40.3	14	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300031	43	5120	64 qam	1
2	39399947	41.5	5120	64 qam	4
3	46200014	43	5120	64 qam	3
4	53700004	43	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Cowbopper]

Network Log

Time Priority Description

25/04/2021 06:55:59	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2021 09:01:26	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2021 09:01:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 06:03:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2021 21:01:25	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2021 21:01:25	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2021 08:55:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 17:59:59	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 17:59:45	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 17:58:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 09:01:25	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 09:01:25	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 08:01:46	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 08:01:46	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 07:36:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 07:36:55	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 07:36:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 07:36:51	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 07:36:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 07:36:50	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jpeg1]

Nothing much wrong with those figures.

How are you measuring the speed?   WiFi speeds are not guaranteed, but should be better than that.

[Cowbopper]

Thanks for looking. I used broadbandspeedcheck and I was getting between 1-2 mb/s. 

Randomly in the last hour since I last checked it’s rocketed to 198 mb/s.

[jpeg1]

But what device were you using to test, and how was it connected to the Hub? If you want a reliable speed test you will need to use a device connected with an ethernet cable.  Wifi tests will give random results.

[Cowbopper]

I was using my phone. Turns out, my phone had switched to 5G on that last test I did hence the high speeds so we’re still on just under 2mb/s.

I don’t have anything that I can connect Ethernet and test, but even WiFi speeds shouldn’t be at 2% of the overall speed, and this is sitting right next to the router!!

[Adduxi]

As stated above VM will request a wired speed test. So you will need to get or borrow an an Ethernet adapter to use for wired testing. 

[Cowbopper]

I’ve borrowed a laptop and nothings changed. Speed test via Ethernet is 1.77 mb/s and 0.44 upload.

ive run the check on VM site and it says there’s an issue and I need to call them.

[jpeg1]

You could try phoning today, but the best time would be 08.00 in the morning. 

Good luck!

[Cowbopper]

Good luck indeed 😂😂😂

After running tests, she said everything is fine and just to monitor it and do a reset. Then wait 7 working days, which would conveniently take me over my cancellation period. She didn’t listen to me, said goodbye and hung up. 

I feel like I’ve made a mistake moving to virgin if that’s the level of customer service.