But what device were you using to test, and how was it connected to the Hub? If you want a reliable speed test you will need to use a device connected with an ethernet cable. Wifi tests will give random results.
After running tests, she said everything is fine and just to monitor it and do a reset. Then wait 7 working days, which would conveniently take me over my cancellation period. She didn’t listen to me, said goodbye and hung up.
I feel like I’ve made a mistake moving to virgin if that’s the level of customer service.