I moved house a few months ago and the property had BT fiber which was ok, but only 50Mbps.
About 3 weeks ago we decided to switch from BT to Virgin Media (200Mb).
The first few days after the service went live, it was great, 200-220Mbps, but it rapidly dropped after the first week. I thought I'd monitor it for a week or 2 before making a complaint.
The speeds over wifi are utterly abysmal everywhere in the house - even when the router is only a couple of feet away from the PC or whatever device is being used.
I've been performing speedtests (speedtest.net) multiple times a day over the past week or 2. Looking through the reports, I can see that my speeds vary between 7Mbps and 15Mbps (and very occasionally hitting about 35Mbps). I've put the speedtest results below (there is a slight gap in the dates as I was on holiday at the start of March), and I've setup a BQM link today - also linked below.
Even over a wired connection the speeds don't get above 30Mbps.
I've reset the router multiple times to no avail.
Any suggestions or tips would be much appreciated!