i was set up yesterday and on ultimate package. With the technician here I got 409mbs now I’m struggling to get more that 10. I’ve reset the router and done everything I the website suggests with no improvement. It says call but when I do I get told that all call centres are closed. How do I get support? I work in am outsourcing centre and we have all of our associates at home still working. Why have all of yours been closed? please help.