Virgin Media Community

[Dave-wh]

Hi all,

I received a hub 4 and have gig 1 enabled from today. Wi-Fi speed isn’t as fast as hub 3 with my previous m600 package. I was getting around 550-580 on the Wi-Fi  using ookla speed test now I’m getting around 350-450? Fine the sam knows test and it says I’m getting 2 gig to hub 4? I’m using an iPhone 13 pro max so that should be good upto 866 on the Wi-Fi? Any ideas? 

[Dave-wh]

Couple of typos …. I’m getting 1 gig to the hub 4

[jbrennand · Accepted solution]

The Hub4 is only wifi5. It will max out at about 600Mbps on a single device - 2 simultaneous connections may get ~500 each, 3 about 330 each etc.

To get faster you need a Wifi6 device. The Hub5 is wifi6 but ironically isnt being issued to 1GB customers - yet. So you would need to get your own kit.

[Dave-wh]

Thanks, I’m gathering that now. Still don’t understand though why I was getting faster Wi-Fi speeds on hub 3 with volt m600 than I am now on hub 4 volt gig 1. Sam knows shows 1145 to the hub 4 so I know I’ve been upgraded, but the Wi-Fi to my iPhone 13 is slower than the hub 3 was? 

[Adduxi]

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@Dave-wh wrote:

Thanks, I’m gathering that now. Still don’t understand though why I was getting faster Wi-Fi speeds on hub 3 with volt m600 than I am now on hub 4 volt gig 1. Sam knows shows 1145 to the hub 4 so I know I’ve been upgraded, but the Wi-Fi to my iPhone 13 is slower than the hub 3 was? 

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Are you connecting on the 5Ghz wifi band as it's the fastest.  You might be connecting to the 2.4Ghz band which is slower.

Try splitting the SSID and manually connecting.

• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.