Hi, after doing a speedtest and only maxing out at 280m for a 500m wired connection a couple of times I rang your support guys. Not sure if this is a coincidence but we recently had an engineer out about a phone issue who changed us onto a different card in the street box.
First support guy went through the normal tests, reboot, check cables etc and no change. Passed me on to second line support, they changed to modem mode, asked me to change cables, restore to factory defaults etc with no change. Concluded that my hub needed changing and that would fix it.
New hub 3 came today, installed it and ran a speedtest and the speed is still maxing out at 280m. Rang support and was passed onto a service which charges for advice (no idea why and neither did the guy on the phone). Anyway, passed back to tech support and was on hold for 90 minutes and still no answer.
There must be an issue somewhere after the hub as nothing has changed on my pc, a new hub has been tried and still no difference in speed. Would it be possible to get an engineer out to look at everything after the hub.
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).
We can have a look for any oddities in the stats.
Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?