Hi all,
I'd appreciate any help regarding an issue on my new fibre broadband; since it was installed on Monday things have been somewhat ropey and despite two calls to the support line, nothing has improved although there was, temporarily, a significant improvement.
Basically, I should be getting (in theory) 100Mb speed although I appreciate that on Wifi I'm unlikely to get near that. When testing via Speedtest.net I've been getting 40Mb on average although that's really varied. After conversation with tech support, and a few router reboots later, the speed was around 90Mb (or even 100Mb) at one point but it quickly dropped back down to 40Mb or so. Still, it did indicate that the wifi wasn't the issue. Indeed, whether on 5Hz or 2.4Hz, the signal strength is good.
In terms of upload, there's an issue there too - in the Speedtest.net test, it would just freeze at certain points. Given that I'm working from home with Teams calls, etc. this is problematic.
So...what have I done? I went into the router settings, separated the frequencies, and tried connecting either to 5Hz or 2.4Hz. I also got a Wifi analyser on my phone and picked up the channels that seemed to be quieter in terms of nearby chatter. Here are the results:
5Hz - Default channel: 3.19Mb upload, 3.47 download
5Hz - Channel 36: 14.00 up, 0.00 down
2.4Hz - Default channel: 31.99 up, 4.86 down
So...oddly, the 5Hz seems to be slower than the 2.4Hz one, despite the fact that the signal strenght is fine for both.
In addition, I ran a tracert command via CMP to the Google servers and I'm getting 'Request Timed Out' on those elements relating to the virginmedia.net 'nodes'. Finally, when doing the Speedtest.net tests I sometimes get a 'Socket error' as well.
So, I'm out of options - any help would be much appreciated. I've done a factory reset so am back to square one again. The download speed is underwhelming, and the upload connection freezes up.
Thanks,
Sartois