New customer on 108mb and speed dropped to 15mb and below
2 weeks ago
so I’ve had virgin going for less than a month and speeds and connectivity were first rate for the first week or so, lately they have been between 5-15mb and I can barely use internet on any devices. When I do get connected it drops out constantly. tried to call virgin but got reverted back here. have done multiple resets inc factory and nothing is helping fix this issue. Please help 😞
Re: New customer on 108mb and speed dropped to 15mb and below
2 weeks ago
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.