
Right i’ve tried every other method, its impossible to get through to someone who isn’t reading off a script and cannot sort this over live chat, i’m hoping someone could help me on here please!!!!
We joined Virgin Broadband M100 last week. The broadband has been abismal, minimum speed is meant to be around 50 i can tell you even connected with an ethernet cable CAT 6 i just bought it struggles to get past 30 sometimes, upstairs on my girlfriends ps4 lucky if she gets 1mbps. We noticed that the cable is connected to a box that says CABLE AND WIRELESS, and the outside box is brown and says NYNEX. We wondered if this could be why as it seems to be very old so Virgin sent an engineer round and as he got here he refused and cancelled the job as this is not something he should be doing during lockdown?? We’re thinking of leaving if this isn’t sorted out in a few days its an absolute joke. Cannot even load videos upstairs. Can anyone help me please?
thank you 😁