Virgin Media Community

[oldskoolskater]

Hi All,

Return customer here after 5 years with BT but price hikes eventually became untenable.

I've gone for the Gig1 package and today have activated my kit, though initial tests show I'm getting much less speed than anticipated so I'm wondering if there's a bedding-in period whilst connections negotiate and stabilise?

Various speed tests/ISPs show approx. 280Mbps download and 50Mbps - that's with the Hub 5 fresh from a reboot with a laptop cabled into one of the hub's Gig ports. Nothing else is connected to the Virgin setup whilst I get comfortable with it, everything is still connected to BT via their hub and my mesh network.

Is it a waiting game to see if speeds improve or can the Virgin tech collective come to my aid?

Perhaps I'll have to discuss with customer service a package downgrade if the minimum guaranteed speeds cannot be met, though I'd rather work on getting the speed up to what it should be.

Thanks

Oldskool

[jbrennand]

Can you do a test like this first...
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As you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub. This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[oldskoolskater]

Thanks - the only thing I haven't done is boot into safe mode with networking, so I'll try that later.

I'm using a newish work laptop connect at a Gig using the provided ethernet cable from the Hub 5 box so have already removed many extraneous factors. This is the only hardware hanging off this connection.

The laptop will have corporate/MS AV so the safe mode test is a good shout. Is there a way to get the measured speed only to the Hub 5?. I accept that customer side network can be a nightmare to troubleshoot so at this point I'd just like evidence that I'm getting my contractual speed to the Virgin provided kit.  

[oldskoolskater]

Just ran this - guess there's my evidence I was after! 

Router side is fine

Not bothered by the device speed at this point as I'm currently 3 floors above the Hub 5, so can remedy that problem. 

[Robert_P]

Hi oldskoolskater

Thanks for checking the speeds via SamKnows and posting the details. As you know, the speeds to the Hub appear fine and as you have mentioned it appears to be the in home issues such as distance from the Hub etc

There are ways to mitigate this, we have help here for improving the signal strength and range. Other alternatives will be provided by the community as in potential third party routers, mesh systems etc

Rob