I should be on the M350 Broadband and I am using the Hub 3 Router. I have a desktop and smart TV both connected via Ethernet and phones and work laptops via WiFi. Having experienced constant buffering on the tv and slow speeds on all devices I ran the speed checks and have gone through all the checks, sometimes I get speeds above 290mbs for a short time, but generally, it is around 48-60mbs download speed. I have been trying for days to get through to Virgin but no answer to anything. Even the online chat just times out and never get further than the welcome messages. On top of all this I was supposed to also become a virgin mobile customer under the same package which gave me Oomph 15, I have the sim card but it doesn't work and I can't get hold of anyone anywhere either at virgin media or virgin mobile to help.
DOWNSTREAM
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 483000000 -6 38 256 qam 30
2 187000000 -1.4 40 256 qam 7
3 195000000 -1.7 40 256 qam 8
4 203000000 -2.2 38 256 qam 9
5 211000000 -2.4 38 256 qam 10
6 219000000 -2.5 40 256 qam 11
7 227000000 -2.7 38 256 qam 12
8 235000000 -3.2 38 256 qam 13
9 243000000 -3.4 38 256 qam 14
10 251000000 -3.5 38 256 qam 15
11 259000000 -3.5 40 256 qam 16
12 267000000 -3.5 38 256 qam 17
13 275000000 -3.7 40 256 qam 18
14 283000000 -3.7 38 256 qam 19
15 291000000 -4 38 256 qam 20
16 299000000 -4 38 256 qam 21
17 307000000 -3.9 40 256 qam 22
18 315000000 -3.5 38 256 qam 23
19 323000000 -3.7 38 256 qam 24
20 443000000 -5.2 38 256 qam 25
21 451000000 -5.5 38 256 qam 26
22 459000000 -5.7 38 256 qam 27
23 467000000 -5.7 38 256 qam 28
24 475000000 -5.9 38 256 qam 29
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 2592 0
2 Locked 40.3 61 0
3 Locked 40.3 57 0
4 Locked 38.9 93 0
5 Locked 38.9 75 0
6 Locked 40.3 75 0
7 Locked 38.9 76 0
8 Locked 38.9 113 0
9 Locked 38.9 134 0
10 Locked 38.9 133 0
11 Locked 40.3 106 0
12 Locked 38.9 144 0
13 Locked 40.3 145 0
14 Locked 38.9 189 0
15 Locked 38.6 229 0
16 Locked 38.6 212 0
17 Locked 40.9 213 0
18 Locked 38.9 234 0
19 Locked 38.9 312 0
20 Locked 38.9 1298 0
21 Locked 38.6 1795 0
22 Locked 38.9 1911 0
23 Locked 38.9 1781 0
24 Locked 38.9 2286 0
UPSTREAM
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200010 5.1 5120 64 qam 1
2 32600024 4.975 5120 64 qam 3
3 39399995 5.05 5120 64 qam 2
4 25800059 4.875 5120 64 qam 4
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
NETWORK LOG
Time Priority Description
02/08/2020 19:36:36 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:31 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2020 09:33:14 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 23:52:43 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 19:56:49 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 18:50:54 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 16:00:57 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 08:31:28 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2020 16:25:54 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 13:55:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 12:17:41 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2020 11:41:10 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 06:06:27 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 05:10:2 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 05:10:2 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 05:10:2 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2020 04:27:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2020 19:09:4 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2020 18:50:44 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2020 18:36:47 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
