I had my connection and broadband installed yesterday, been monitoring the speeds for the last 24hrs and they have been fluctuating wildly, from 220mbps down to 11mbps. Is there normally a time it takes for the line to stabilise? As I don’t know how long to wait before raising it as an issue, as i’m paying for 200mbps.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
No still having a lot of problems, having done A LOT of research it seems that the issue is that the Hub3 is really poor at traffic management of your wifi devices.
I have had to split the wifi signal into 2.4ghz and 5ghz all the low usage devices are on my 2.4 and the devices that require fast speeds on the 5, this has improved things somewhat but the traffic management is still non existent, i’m getting 220mpbs d/l and 20mpbs u/l on my iphone but only 80mpbs and 4mpbs on my playstation in the same room, the bandwidth management is really poor. I have seen numerous recommendations even on this forum to purchase my own router, but why should I shell out a further £150 because the equipment supplied to me is sub-par.
This is not what your rep promised me on the phone, even suggested that due to the amount of devices I have on my wifi VM would be “perfect” for me. I’m really unimpressed. I was told I was have amazing coverage all throughout my house.
A number of friends were interested in moving to VM when I told them I was getting it and what a great deal I was getting, however since hearing all the, quite basic, problems i’ve been having they’re all steering clear as their current connections are very stable for them.
The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something, somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.
If you remove all the internal walls, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from a VM Hub.
Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.