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Wasp23
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New Install 500mbps Slow speed over Ethernet

Hi Guys,

Please can you assist, I have had the install today with the Hub 3.

I have hard wired my laptop with cat 6 cable (tried several cables) directly into the Hub and im getting between 197mbps and 210 Mbps when doing a speed check.

I can get the full 500mpbs with the iphone over the top of router

I used www.speedtest.net

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14190000004.638256 qam32
22030000005.138256 qam9
3211000000538256 qam10
4219000000538256 qam11
52270000004.938256 qam12
6235000000538256 qam13
72430000004.638256 qam14
82510000004.638256 qam15
92590000004.538256 qam16
102670000004.138256 qam17
112750000004.338256 qam18
122830000004.138256 qam19
132910000003.938256 qam20
142990000004.438256 qam21
15307000000438256 qam22
16315000000438256 qam23
173230000004.538256 qam24
183310000004.438256 qam25
193710000004.838256 qam26
203790000004.638256 qam27
213870000004.338256 qam28
223950000004.838256 qam29
234030000004.438256 qam30
244110000004.638256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.630585100
2Locked38.6263112164
3Locked38.626848011
4Locked38.926227066
5Locked38.9193111148
6Locked38.9194010482
7Locked38.627876831
8Locked38.927776704
9Locked38.625336653
10Locked38.937835424
11Locked38.931855914
12Locked38.932515327
13Locked38.630317416
14Locked38.930285270
15Locked38.932395082
16Locked38.931998153
17Locked38.930369243
18Locked38.627948530
19Locked38.923148800
20Locked38.931106405
21Locked38.6242012041
22Locked38.9159912772
23Locked38.6231512896
24Locked38.923199014

 

Network Log

Time Priority Description

13/10/2020 19:23:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:02:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:02:7criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:01:54Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:01:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:01:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:01:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:01:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 15:19:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 12:34:53noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 12:34:53ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 11:36:58noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 11:36:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 11:27:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 11:08:54noticeSW download Successful - Via Config file
13/10/2020 11:06:10noticeSW Download INIT - Via Config file
13/10/2020 11:06:0ErrorDisruption during SW download - Power Failure
13/10/2020 11:03:14noticeSW Download INIT - Via Config file
01/01/1970 00:03:12criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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MikeRobbo
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Alessandro Volta
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Message 2 of 27
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Re: New Install 500mbps Slow speed over Ethernet

Can you post your Upstream data as well please.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Wasp23
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Message 3 of 27
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Re: New Install 500mbps Slow speed over Ethernet

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000003.4512064 qam10
2394000313.4512064 qam12
3462000003.4512064 qam11
4602999913.4512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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MikeRobbo
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Alessandro Volta
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Message 4 of 27
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Re: New Install 500mbps Slow speed over Ethernet

Your Pre & Post RS Error counts are quite high.

In an ideal world they would be at zero and stay there. To zero them can you reboot the Hub using this method and then keep an eye on the counts.

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then check the counts again in a few hours.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 5 of 27
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Re: New Install 500mbps Slow speed over Ethernet

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Wasp23
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Message 6 of 27
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Re: New Install 500mbps Slow speed over Ethernet

Thank You.

I have done that, I will post results tomorrow AM.

 

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Wasp23
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Message 7 of 27
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Re: New Install 500mbps Slow speed over Ethernet

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Buffer6
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Message 8 of 27
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Re: New Install 500mbps Slow speed over Ethernet

The BQM will need time to populate

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Wasp23
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Message 9 of 27
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Re: New Install 500mbps Slow speed over Ethernet

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14190000004.638256 qam32
22030000005.138256 qam9
32110000005.138256 qam10
4219000000538256 qam11
5227000000538256 qam12
6235000000538256 qam13
72430000004.638256 qam14
82510000004.638256 qam15
92590000004.538256 qam16
102670000004.138256 qam17
112750000004.338256 qam18
122830000004.138256 qam19
132910000003.938256 qam20
142990000004.338256 qam21
15307000000438256 qam22
16315000000438256 qam23
173230000004.538256 qam24
183310000004.438256 qam25
193710000004.838256 qam26
203790000004.638256 qam27
213870000004.338256 qam28
223950000004.838256 qam29
234030000004.438256 qam30
244110000004.638256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9130
2Locked38.660
3Locked38.970
4Locked38.960
5Locked38.950
6Locked38.9100
7Locked38.670
8Locked38.960
9Locked38.960
10Locked38.6100
11Locked38.960
12Locked38.660
13Locked38.990
14Locked38.940
15Locked38.9120
16Locked38.6130
17Locked38.670
18Locked38.610
19Locked38.620
20Locked38.970
21Locked38.6150
22Locked38.980
23Locked38.6100
24Locked38.670
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1537000003.4512064 qam10
2394000293.4512064 qam12
3462000003.4512064 qam11
4603000213.4512064 qam9

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA000

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Wasp23
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Message 10 of 27
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Re: New Install 500mbps Slow speed over Ethernet

0

 

 

 

 
Network LogTime Priority Description
14/10/2020 03:45:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 21:28:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:23:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:02:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:02:7criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:01:54Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:01:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:01:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:01:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 19:01:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 15:19:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 12:34:53noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 12:34:53ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 11:36:58noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 11:36:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 11:27:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 11:08:54noticeSW download Successful - Via Config file
13/10/2020 11:06:10noticeSW Download INIT - Via Config file
13/10/2020 11:06:0ErrorDisruption during SW download - Power Failure
13/10/2020 11:03:14noticeSW Download INIT - Via Config file
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