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apj_uk
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New Glasgow Gig1 customer - slow speeds..is it me?

Okay, so today I migrated from the 500mb package up to Gig1 and received my Hub 4 and activated it but the download speeds are truly appalling.

I've wasted my day checking just about every Hub4 post in this forum, followed all the advice in these posts, plugged in a CAT 6 & a new CAT 7 cable via ethernet to my Windows 10 Laptop and to my iMac and cant get speeds above 300mb. There are no reported issues in my area.

I had faster wifi and ethernet speeds yesterday when I was on the 500mb package. Looking at this forum I see quite a lot of posts regarding Gig1 and the inferior Hub 4 and I am reading a lot of posts from unhappy and frustrated customers who are spending an inordinate amount of their time tweaking and testing things to get the speed they are paying for - it shouldn't be this hard. I've posted my router stats below if someone would be kind enough to look and see if there is anything strikingly obvious from my stats, I would really appreciate any advice, thank you.

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000002.59999838.983261QAM25625
11390000006.09999838.983261QAM2561
21470000005.59999838.983261QAM2562
31550000005.19999738.983261QAM2563
41630000005.30000338.983261QAM2564
51710000005.09999838.983261QAM2565
61790000004.80000338.983261QAM2566
71870000004.90000239.854763QAM2567
81950000004.90000238.983261QAM2568
92030000004.59999840.366287QAM2569
102110000004.40000240.366287QAM25610
112190000004.19999740.366287QAM25611
122270000004.19999738.983261QAM25612
132350000003.90000238.983261QAM25613
142430000003.40000238.605377QAM25614
152510000002.70000138.605377QAM25615
162590000003.40000238.605377QAM25616
172670000004.40000240.366287QAM25617
182750000004.69999740.366287QAM25618
192830000004.59999838.983261QAM25619
202910000003.50000038.983261QAM25620
212990000002.29999938.983261QAM25621
223070000002.09999838.983261QAM25622
233150000002.50000038.983261QAM25623
243230000002.70000138.605377QAM25624
263710000002.70000138.983261QAM25626
273790000001.50000038.605377QAM25627
283870000000.29999938.983261QAM25628
293950000000.29999938.605377QAM25629
304030000000.70000138.605377QAM25630
314110000000.70000138.983261QAM25631
 
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apj_uk
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Re: New Glasgow Gig1 customer - slow speeds..is it me?

More stats

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked000
1Locked98691885700
2Locked69806119500
3Locked71040774900
4Locked72981256900
5Locked73666235300
6Locked74049098200
7Locked73096655900
8Locked51411490200
9Locked50245352900
10Locked46673572500
11Locked48396486100
12Locked75254461500
13Locked45887495200
14Locked44946228700
15Locked42138336500
16Locked41784190900
17Locked43327465300
18Locked74670254000
19Locked46603292700
20Locked26157316100
21Locked48577540000
22Locked50724653900
23Locked50383775800
24Locked56840549700
26Locked56167118000
27Locked53964561200
28Locked53065740000
29Locked51565769800
30Locked50289408700
31Locked81036490000



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33804K1560QAM4096424


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked 0.4108789590

 

3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13260000043.5205995120 KSym/sec64QAM10
23940000043.7705995120 KSym/sec64QAM8
34620000043.5205995120 KSym/sec64QAM7
45370000044.0205995120 KSym/sec64QAM6



3.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

General Configuration
Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076-b.cm

 

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apj_uk
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Re: New Glasgow Gig1 customer - slow speeds..is it me?

Primary Downstream Service Flow

SFID
426906
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
426905
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort

 

Network Log

Time Priority Description

Thu 01/01/1970 00:01:163No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/08/2020 15:22:525MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/08/2020 15:25:426SW Download INIT - Via Config file cmreg-vmdg640-bbt076-b.cm
Mon 10/08/2020 15:26:556SW download Successful - Via Config file
Mon 10/08/2020 15:29:275MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/08/2020 15:29:375RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/08/2020 15:29:486CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/08/2020 15:52:215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/08/2020 16:59:485RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 10/08/2020 16:59:596CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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BenMcr
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Message 4 of 14
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Re: New Glasgow Gig1 customer - slow speeds..is it me?

Go to Samknows.com/realspeed and run the test. It'll help identify where the slowdown is
**********************************
I work for Virgin Media - but all opinions posted here are my own
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apj_uk
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Message 5 of 14
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Re: New Glasgow Gig1 customer - slow speeds..is it me?

Hi,

Yes, here’s my SamKnows stats:

Thanks.

06D1644B-1738-4A7D-8D85-F00A88AFE6F5.png

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BenMcr
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Message 6 of 14
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Re: New Glasgow Gig1 customer - slow speeds..is it me?

So that shows you're getting a Gig to the Hub which is the bit that Virgin Media can guarantee.

The slowdown is on your home network. You should run the same test on all your devices to work out how each perform - both wired and wireless.
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fastyin
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Message 7 of 14
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Re: New Glasgow Gig1 customer - slow speeds..is it me?

use the speedtest app instead of the browser. Ive noticed the browser version is a lot slower.

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/df9f93877bde84b234b6005a2589011c7f767b16]My Broadband Ping[/url]
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MikeRobbo
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Message 8 of 14
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Re: New Glasgow Gig1 customer - slow speeds..is it me?

speedtest only measures to the \hub not through it to the device.

The OP is concerned about the loss of speed between Hub and device.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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BenMcr
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Message 9 of 14
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Re: New Glasgow Gig1 customer - slow speeds..is it me?


@MikeRobbo wrote:

speedtest only measures to the \hub not through it to the device.


Other way around 😉

All speedtests except the Samknows Real Speed one will only test between your device and speedtest itself. So any speed limitations of the device or wireless signal will be built into the result.

It's only the Real Speed one that will test directly been the Hub and Virgin Media and then do a separate device test back to Sam Knows. Currently it's only available on the Hub 4.

It's the only one that will show where the speed issue lies.

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MikeRobbo
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Message 10 of 14
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Re: New Glasgow Gig1 customer - slow speeds..is it me?

My mistake ...

embarreses


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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