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tintin_UK
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New Gig1 Install - Getting the same speeds as M500

Per the title, upgraded to Gig1 from M500 yesterday but only swapped round the Superhubs early this morning.

On several devices standing next to the SH4, am only getting circa 500 in speed. Running the built-in diagnostic it suggested a problem with wifi but didn't say what exactly. I also received an automated proactive call from Virgin acknowledging that we might have issues and to turn the SH off for half hour which I did. No improvement. Stats below if that helps anyone:

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0

 

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tintin_UK
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Re: New Gig1 Install - Getting the same speeds as M500

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13622500000.90000240.946209QAM2561
23702500000.79999940.366287QAM2562
33782500000.70000140.946209QAM2563
43862500000.59999840.366287QAM2564
53942500000.40000240.946209QAM2565
64022500000.40000240.366287QAM2566
74102500000.59999840.366287QAM2567
84182500000.40000240.366287QAM2568
94262500000.70000140.366287QAM2569
104342500001.00000040.366287QAM25610
114422500001.09999840.366287QAM25611
124502500001.09999840.946209QAM25612
134582500000.40000240.366287QAM25613
144662500000.40000240.366287QAM25614
154742500000.50000040.946209QAM25615
164822500000.59999840.366287QAM25616
174902500000.50000040.946209QAM25617
184982500000.59999840.366287QAM25618
195062500000.50000040.366287QAM25619
205142500000.40000240.946209QAM25620
215222500000.29999940.946209QAM25621
225302500000.29999940.946209QAM25622
235382500000.50000040.946209QAM25623
245462500000.40000240.366287QAM25624
255542500000.40000240.946209QAM25625
265622500000.50000040.366287QAM25626
275702500000.79999940.946209QAM25627
285782500000.79999940.366287QAM25628
295862500000.40000240.946209QAM25629
305942500000.09999840.946209QAM25630
316022500000.20000140.366287QAM25631
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tintin_UK
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Re: New Gig1 Install - Getting the same speeds as M500

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.94620900
2Locked40.36628700
3Locked40.94620900
4Locked40.36628700
5Locked40.94620900
6Locked40.36628700
7Locked40.36628700
8Locked40.36628700
9Locked40.36628700
10Locked40.36628700
11Locked40.36628700
12Locked40.94620900
13Locked40.36628700
14Locked40.36628700
15Locked40.94620900
16Locked40.36628700
17Locked40.94620900
18Locked40.36628700
19Locked40.36628700
20Locked40.94620900
21Locked40.94620900
22Locked40.94620900
23Locked40.94620900
24Locked40.36628700
25Locked40.94620900
26Locked40.36628700
27Locked40.94620900
28Locked40.36628700
29Locked40.94620900
30Locked40.94620900
31Locked40.36628700
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tintin_UK
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Re: New Gig1 Install - Getting the same speeds as M500

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33964K1880QAM4096728



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33Locked41-2.445650300
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tintin_UK
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Re: New Gig1 Install - Getting the same speeds as M500

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000040.2705995120 KSym/sec64QAM8
24620000040.2705995120 KSym/sec64QAM5
33940000040.2705995120 KSym/sec64QAM6
43260000040.2705995120 KSym/sec64QAM7



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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tintin_UK
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Re: New Gig1 Install - Getting the same speeds as M500

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076-b.cm



Primary Downstream Service Flow

SFID
52274
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
52273
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort
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tintin_UK
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Re: New Gig1 Install - Getting the same speeds as M500

Network Log

Time Priority Description

Thu Jan 1 00:01:20 19704Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:03:20 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 18 06:14:57 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 18 06:17:54 20216SW Download INIT - Via Config file cmreg-vmdg640-bbt076-b.cm
Wed Aug 18 06:19:09 20216SW download Successful - Via Config file
Wed Aug 18 06:21:43 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:20 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 18 06:49:31 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:21 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 18 07:09:02 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:20 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 18 07:30:00 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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lotharmat
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Message 8 of 17
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Re: New Gig1 Install - Getting the same speeds as M500

Hub stats look perfect!!

What speed are you getting with a cat6 ethernet cable to a Gb enabled lan port of a laptop?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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tintin_UK
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Message 9 of 17
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Re: New Gig1 Install - Getting the same speeds as M500

940 down/50 up - which is good obviously. But doesn't explain the (comparatively) lousy wifi speeds in the same room.

Is this just the nature of the SH4? I only previously used the SH3 in modem mode coupled with an Airport Extreme but I think that's too old/slow to pass on the Gig1 speeds.

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lotharmat
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Message 10 of 17
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Re: New Gig1 Install - Getting the same speeds as M500

Are the capabilities of the WiFi card in the device definitely able to process Gb speeds?

A lot aren't!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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