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New 1GB Connection slow HUB 4.0

Sahilamjadrafiq
Joining in

Hey,

So is witched to the 1GBIT internet speed and did a few speed tests and no way near what the speed of 1gbit!

Speedtest:

https://www.speedtest.net/result/14928695911

Sam Knows speed test:

 

Router:

Virgin Media Hub 4

DownloadMbps
374

Device:

Desktop

DownloadMbps
230
 
 
6 REPLIES 6

Sahilamjadrafiq
Joining in

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

41630000001.837.6QAM2564
11390000003.238.6QAM2561
21470000002.837.6QAM2562
31550000002.137.6QAM2563
51710000001.734.5QAM2565
61790000001.333.3QAM2566
71870000001.535.1QAM2567
81950000001.537.6QAM2568
92030000001.538.6QAM2569
102110000001.538.6QAM25610
112190000001.638.6QAM25611
122270000001.538.3QAM25612
132350000001.337.6QAM25613
142430000001.338.3QAM25614
152510000001.438.3QAM25615
162590000001.438.6QAM25616
172670000001.238.6QAM25617
182750000001.137.6QAM25618
19283000000138.6QAM25619
202910000000.737.6QAM25620
212990000000.337.6QAM25621
223070000000.637.6QAM25622
233150000001.438.6QAM25623
243230000001.739QAM25624
253310000001.838.6QAM25625
263390000002.339QAM25626
273470000002.938.6QAM25627
283550000002.138.6QAM25628
293630000001.738.6QAM25629
303710000001.739QAM25630
31379000000138.6QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

4Locked37.63627600
1Locked38.60537700
2Locked37.63627600
3Locked37.63627600
5Locked34.48357000
6Locked33.26935200
7Locked35.08354900
8Locked37.63627600
9Locked38.60537700
10Locked38.60537700
11Locked38.60537700
12Locked38.25775500
13Locked37.63627600
14Locked38.25775500
15Locked38.25775500
16Locked38.60537700
17Locked38.60537700
18Locked37.63627600
19Locked38.60537700
20Locked37.63627600
21Locked37.63627600
22Locked37.63627600
23Locked38.60537700
24Locked38.98326100
25Locked38.60537700
26Locked38.98326100
27Locked38.60537700
28Locked38.60537700
29Locked38.60537700
30Locked38.98326100
31Locked38.60537700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1840QAM2048759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked38-4.9161349850

Sahilamjadrafiq
Joining in

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12360000048.55120 KSym/secQAM645
23010000048.55120 KSym/secQAM324
336600000495120 KSym/secQAM323
44310000048.55120 KSym/secQAM322
54960000048.55120 KSym/secQAM321



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0000



3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
610.044.52KQAM32


3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA20053.900

Hello sahilamjadrafiq, 

Welcome to the community and thank you for posting. 

We are very sorry to hear of the issues you have been experiencing with the broadband service. 

We have taken a look from our side and can see your area is currently impacted by an outage and our engineers are working to get this resolved as quickly as possible. 

The current estimated fix time for this is the 4th July 10:40am. 

Our apologies for any inconvenience caused. 

Thanks, 

 

Nat

Client62
Legend

Keep track of the local service issues on the automated number : 0800 561 0061

Sahilamjadrafiq
Joining in

internet speed now dropped to 50mbps download and 5mbps upload according to speedtest ! 😄

Client62
Legend

First call 0800 561 0061 - use the automated service to see if there is a local service issue.

Use the test below to see if the issue is at the Hub or device.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.

The speed any WiFi device draws data at is limited by its data needs and technical abilities.