Virgin Media Community

[AVP40Times]

Area 21
Followed all procedures for restarting the hub - even left off for >24 hours.  Can't find a number to call to get a technician to investigate.  Any clues?

Thanks in Advance,

Alex

[jpeg1]

Check for local faults on 0800 561 0061

Call support on 150 or 0345 454 1111

[jbrennand]

Can you test speeds directly like this. As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”
(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

[Tom_W1]

Hi @AVP40Times, thanks for your post although I'm sorry to hear of your concerns raised.

It appears that you have a new Hub on the way soon, so please let us know if you're still having any further concerns once this is installed.

Many thanks