Virgin Media Community

[barcode00]

Please can someone consider these logs and let me know if there might be a problem with any aspect of them. It relates to my previous topic on here regarding low speeds.

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	322750000	-5.7	38	256 qam	24
2	138750000	-6.7	30	256 qam	1
3	146750000	-6.9	30	256 qam	2
4	154750000	-6.7	29	256 qam	3
5	162750000	-7	32	256 qam	4
6	170750000	-5.7	32	256 qam	5
7	178750000	-6.5	33	256 qam	6
8	186750000	-7.5	34	256 qam	7
9	194750000	-9.4	29	256 qam	8
10	202750000	-13.3	26	256 qam	9
11	210750000	-11.2	29	256 qam	10
12	218750000	-9.5	26	256 qam	11
13	234750000	-8.7	35	256 qam	13
14	242750000	-8.7	36	256 qam	14
15	250750000	-8.2	37	256 qam	15
16	258750000	-7.7	37	256 qam	16
17	266750000	-8.2	37	256 qam	17
18	274750000	-8	37	256 qam	18
19	282750000	-7.7	37	256 qam	19
20	290750000	-7.2	37	256 qam	20
21	298750000	-7.2	37	256 qam	21
22	306750000	-7.2	38	256 qam	22
23	314750000	-6.9	38	256 qam	23

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.6	85	117
2	Locked	30.3	157700047	8807646
3	Locked	30.3	142141065	7159159
4	Locked	29.4	156375618	8713961
5	Locked	32	156842000	1601007
6	Locked	33	58803808	2543
7	Locked	34.2	17318642	32536
8	Locked	35	1300247	608
9	Locked	29.7	81258300	3416831
10	Locked	26.7	134402868	21727059
11	Locked	29.2	90728460	7450519
12	NotLocked	26.3	30639487	39635788
13	Locked	35.4	5150107	79617
14	Locked	36.3	5669597	1180483
15	Locked	37.3	1972371	305
16	Locked	37.6	1604938	182
17	Locked	37.6	1738335	172
18	Locked	37.6	468	159
19	Locked	37.3	109	153
20	Locked	37.6	109	176
21	Locked	37.6	150	255
22	Locked	38.6	127	248
23	Locked	38.6	92	170

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	53700000	57	5120	64 qam	2

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0

[barcode00]

Network Log

Time	Priority	Description
27/04/2022 11:39:7	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:39:6	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:55	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:55	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:53	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:52	notice	LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:49	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:48	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:40	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:40	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:22	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:20	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:19	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:18	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:4	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:38:4	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:37:28	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:37:28	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:37:0	Warning!	RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 11:36:59	Warning!	Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

[barcode00]

I would really appreciate a response.

[barcode00]

Engineer came out today and although downstream power levels changed, upstream has not. Any advice is welcome - thanks!

[Roger_Gooner]

He didn't do a good job as your upstream power levels are so strong that you've got only one upstream channel instead of four.

[Lee_R]

Hi @barcode00 thanks for getting back to us.

I am sorry your issues have not improved since the technician visit.  I would love to help you resolve this.  I am going to send you a private message to confirm your details.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @barcode00 thanks for getting back to me privately.

This is just a quick note to ask if you're happy with the response and efforts of our forum team?  Remember, if you ever need assistance in the future, our fantastic community members and our forum team are always willing to lend a hand.

Regards

Lee