I've had a look at 'Service Status' in myvirginmedia and no issues are shown for broadband, however recently my broadband quality has gone from this a few weeks back:
to this (current):
I have also received the current quality chart for a neighbour on the same street (below) which shows a similar picture suggesting that it is an area problem. Please can I have some guidance on what I can do to get this investigated considering this is larger than just my connection.
It turns out today has been another frustrating one for our broadband connection. What was once a reasonable connection a month ago, now results in numerous dropped MS teams calls and variable web page loading performance. Before 08:00 in the morning it is fantastic, but then quickly degrades.
Out of frustration, I have just done three concurrent ping tests on my laptop, hardwired to the router. What is usually all within 8 to 15ms (before 08:00 in the morning) is currently this:
Ping statistics for 188.8.131.52: Packets: Sent = 100, Received = 100, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 8ms, Maximum = 361ms, Average = 74ms
Ping statistics for 184.108.40.206: Packets: Sent = 100, Received = 100, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 19ms, Maximum = 383ms, Average = 87ms
Ping statistics for 220.127.116.11: Packets: Sent = 100, Received = 100, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 17ms, Maximum = 399ms, Average = 93ms
Below is my current BQM and below that the one for my neighbour (two doors down). It clearly looks like there is an issue in the area. Something that appears to be outside the control of the Virgin Help Line.
Further to the BQMs in my previous posts, I have also noticed that upload modulation degrades especially after 20:00 each evening. They are usually all at 64 qam but drop numerous times through the day now. See below screenshots from Saturday and Sunday night below.