Menu
Reply
Timekeepermp
  • 3
  • 0
  • 0
Tuning in
200 Views
Message 1 of 7
Flag for a moderator

Netflix throttling

I’m on the m200 broadband and all of my streaming services are running fine. Last night I was trying to watch Netflix via my smart tv app and it was so slow loading anything and buffering really bad , the steam was coming through at 0.50mbps and had set the resolution to 480 !!

ive tried Netflix via other devices connected to my tv and it’s the same. Are virgin throttling Netflix at the moment ? If was fine over Xmas when I used it last. 

as a test I tried to stream 4K content on YouTube too , the quality kept dropping for a split second so have these providers lowered their quality again during the current lockdown. 

Tags (2)
0 Kudos
Reply
conman33158
  • 841
  • 79
  • 117
Superfast
183 Views
Message 2 of 7
Flag for a moderator

Re: Netflix throttling

Not sure what Netflix are or aren't doing but VM don't throttle speeds. You might have a line fault.

What speed do you get on https://speedtest.samknows.com/ with direct wired connection from PC/Laptop to router using a Cat 5e cable or better with a 1Gbps capable Ethernet network card?

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
0 Kudos
Reply
Timekeepermp
  • 3
  • 0
  • 0
Tuning in
178 Views
Message 3 of 7
Flag for a moderator

Re: Netflix throttling

I don’t have access to do that either way , here is the result on WiFi via mobile. 

2BBA9655-2F11-4202-B10D-F812BC4AEA70.png

0 Kudos
Reply
conman33158
  • 841
  • 79
  • 117
Superfast
171 Views
Message 4 of 7
Flag for a moderator

Re: Netflix throttling

Virgin Media don't guarantee wifi speeds.

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
0 Kudos
Reply
conman33158
  • 841
  • 79
  • 117
Superfast
165 Views
Message 5 of 7
Flag for a moderator

Re: Netflix throttling

Can you please upload your router stats

Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser

For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”

For Hub 4 - When the page appears LOG IN then click on:

Advanced Settings > Tools > Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs, if you get a yellow warning just click the Post button again. You can use more than one post for each item if needed.

If you get a warning when you hit “Post” just hit “Post” again and it should work ok!

Please do not use screenshots

Also can you please set up a Broadband Quality Monitor (BQM) at thinkbroadband.com.

Post a 'Live Link' to your BQM on here asap.

Under your graph you just created Click (Share Live Graph) then click generate.

Copy the text in the Direct Link box and paste it on here

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
0 Kudos
Reply
Timekeepermp
  • 3
  • 0
  • 0
Tuning in
140 Views
Message 6 of 7
Flag for a moderator

Re: Netflix throttling

It must have been an issue with Netflix last night as it fine now. No issues were reported though. 

thanks anyway

0 Kudos
Reply
conman33158
  • 841
  • 79
  • 117
Superfast
138 Views
Message 7 of 7
Flag for a moderator

Re: Netflix throttling

No worries 👍

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
0 Kudos
Reply