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MoistOwlette
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Net slow or unresponsive

Since today, my net has become unstable and slow. It's a form of income for me and I need it to be stable. My download seems to be fine, but my upload speed just tanks often. The network tester claimed no faults and turning the router off (waiting a minute) then turning it back on again did nothing.

A few weeks ago, something similar kept happening after there was an outage in my area. I was on the phone with a Technician who did something to my local network that made it work again, until today.

Please help.

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JOE-C
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Re: Net slow or unresponsive

Hi, sorry to hear your having issues with your speeds.

Please feel free to private message me and I'll be able to assist you further. 

Thanks Joe. 


Here to help! I'm a technician helping out whilst working from home. Find out more


jem101
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Re: Net slow or unresponsive

@MoistOwlette I've removed your last post, you really, really don't want your personal account number plastered all over the place for everyone to see.

@JOE-C it is best if you post in the thread to say that you are going to start a personal message session with the user concerned, and they should answer that with the details required.

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Ashleigh_C
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Re: Net slow or unresponsive

Hi there @MoistOwlette

 

Thank you so much for your post and I'm so sorry to hear you are facing these issues. 

 

Can I ask if you were able to speak with @JOE-C at all? 

 

Thank you.

Ash_C
Forum Team



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MoistOwlette
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Re: Net slow or unresponsive

It's gone down again. I have an important meeting today. I need it fixed immediately. 

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MoistOwlette
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Re: Net slow or unresponsive

Guys. If you can't keep my net stable like its been for years, I'm going to have to go elsewhere for my Internet.

This is ridiculous. Steady increases in price every year which I was prepared to pay due to having little to no problems and now this. It's not good enough. 

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lotharmat
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Re: Net slow or unresponsive

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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MoistOwlette
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Re: Net slow or unresponsive

Not sure how to do the hub status and logs, I saw no "router status" before the login.

I Will post the Monitor though, I've had it running a while since last time.3cdd64c28cb957c755ed71d30e1f71993d87ac4c-04-09-2021.jpg

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MoistOwlette
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Re: Net slow or unresponsive

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3e86439b27d3747b26579d74e3cb5d80df932c3d
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MoistOwlette
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Re: Net slow or unresponsive

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
459000000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online

 

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