on 19-08-2023 09:16
So been a vm customer for ages, have 3 x v6 box’s, connections via unmanaged switch mostly ethernet
about 6 months ago started to get tv picture break up and the broadband connection dropping out - not the Wi-Fi connection the whole broadband connection
several engineers later and a couple of complaints the problem still exists
external cables changed, (apart from one section) new router, new brown wall box
have set up think broadband network monitor and this example of what happens
during the red you can’t use the service
engineers say signal are fine
on the 1gb service
any advice would be appreciated
on 19-08-2023 10:53
Might be worth posting modem stats, although techs should have checked these. If the modem stats are within limits then it is one of two things.
1) A network equipment issue.
2) RF Noise ingress. This can be a wiring fault or the result of another customer in the network segment making unauthorised DIY modifications to Virgin’s wiring.
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