Showing results for 
Search instead for 
Did you mean: 

Needing help

Tuning in

So been a vm customer for ages, have 3 x v6 box’s, connections via unmanaged switch mostly ethernet

about 6 months ago started to get tv picture break up and the broadband connection dropping out - not the Wi-Fi connection the whole broadband connection 

several engineers later and a couple of complaints the problem still exists 

external cables changed, (apart from one section) new router, new brown wall box

have set up think broadband network monitor and this example of what happens 

during the red you can’t use the service 

engineers say signal are fine 

on the 1gb service 


any advice would be appreciated 



Very Insightful Person
Very Insightful Person

Might be worth posting modem stats, although techs should have checked these. If the modem stats are within limits then it is one of two things.

1) A network equipment issue.

2) RF Noise ingress. This can be a wiring fault or the result of another customer in the network segment making unauthorised DIY modifications to Virgin’s wiring.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks