NW2 - Terrible upload speed during the day/evening

[Anonymous]

Hi,

It's been 4~ weeks now that upload speeds in NW2 have been dreadful. I have already raised a complaint, I was given twice different date as to when the issue should be resolved, nothing has been done so far.

This is clearly an issue on the VM network as I had no issue with my M500 for years and everything started only few weeks ago. Download speeds are pretty much fine (500 Mbps~ throughout the day), upload however is plain garbage. While I was getting 35Mbps~ 24/7 before, now I'm getting anywhere between 1Mbps~5Mbps during day/peak time. Everything starts to become fine at night between 1am~6am showing that this isn't an issue with my setup.

I already went through all the usual BS about "checking my installation" but this isn't it. I'm not using WiFi, I've tried to reset my hub already, tried to connect directly through my hub in both in modem and router mode, doesn't change a thing.

Typical gap between peak and offpeak:

[jbrennand]

Can you do this...
_________________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return.
If you have a Hub4 or 5 then login on the first page up. If you have a Hub3 - dont log in
just click on the “router status” icon/text at bottom-middle of the Login page.

Then Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
_____________________________________________________________________
Also, if you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

[Anonymous]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	0	38	256 qam	25
2	234750000	1	38	256 qam	13
3	242750000	0.5	38	256 qam	14
4	250750000	0.2	38	256 qam	15
5	258750000	0	38	256 qam	16
6	266750000	0	38	256 qam	17
7	274750000	-0.2	38	256 qam	18
8	282750000	-0.5	37	256 qam	19
9	290750000	-1.2	37	256 qam	20
10	298750000	-1.2	37	256 qam	21
11	306750000	-0.2	38	256 qam	22
12	314750000	0	38	256 qam	23
13	322750000	0.2	38	256 qam	24
14	338750000	0	38	256 qam	26
15	346750000	0	38	256 qam	27
16	354750000	0	38	256 qam	28
17	362750000	-0.2	38	256 qam	29
18	370750000	0.2	38	256 qam	30
19	378750000	0.7	38	256 qam	31
20	386750000	0.7	38	256 qam	32
21	394750000	1	38	256 qam	33
22	402750000	1	38	256 qam	34
23	410750000	1	38	256 qam	35
24	418750000	1	38	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	201	83
2	Locked	38.6	108	31
3	Locked	38.9	95	33
4	Locked	38.6	88	39
5	Locked	38.9	99	40
6	Locked	38.6	118	38
7	Locked	38.6	123	52
8	Locked	37.3	206	85
9	Locked	37.6	310	69
10	Locked	37.3	708	61
11	Locked	38.6	250	169
12	Locked	38.9	133	98
13	Locked	38.6	165	103
14	Locked	38.9	222	83
15	Locked	38.9	259	86
16	Locked	38.9	212	77
17	Locked	38.6	222	69
18	Locked	38.9	152	93
19	Locked	38.9	106	108
20	Locked	38.9	92	106
21	Locked	38.9	76	104
22	Locked	38.9	76	104
23	Locked	38.9	53	51
24	Locked	38.9	42	94

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	51	5120	64 qam	11
2	23600000	51	5120	64 qam	13
3	30100000	51	5120	64 qam	12
4	43100000	51	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	10	0
3	ATDMA	0	0	7	0
4	ATDMA	0	0	3	0

[Anonymous]

Network Log

Time Priority Description

13/10/2022 15:28:50	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2022 13:02:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2022 13:02:36	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2022 13:01:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2022 13:01:10	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2022 13:00:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2022 11:27:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2022 17:40:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2022 05:56:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2022 05:56:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2022 20:50:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2022 03:50:0	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2022 03:50:0	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2022 23:23:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2022 19:03:0	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2022 19:03:0	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2022 18:27:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2022 12:28:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2022 00:58:36	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2022 08:08:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Anonymous]

Here's a BQM already running from the past few days:

[jbrennand]

Your Up power levels are all maxed out and you are getting T3 errors - also RS errors on the down channels - looks like a Tech is needed - - see this...
___________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.

Call it in as a fault (free on 150 VM line - or 0345 454 1111 others - national rate) and see what they say when they test your connection.

[Anonymous]

I checked the wiring again and that's not it. I tried to exclude every parameter that could affect the quality of the line, so just plugging a laptop to the virgin media Hub with nothing but a single Ethernet cable is still producing the same results.

Even after a full pin reset I'm still getting the same issue. I fail to see how someone coming to my place would help considering that speed are fine during the night and terrible during daytime/evening.

It's literally something happening in my area.

[Anonymous]

Another day, another terrible BQM.

[Matthew_ML]

Hey Antipika, thank you for reaching out and I am sorry you are having some connection issues.

Also thank you for sending over all your information.

I would like to look into and get to to the bottom of it, I am going to send you a PM.

Please can you look out for the purple envelope. Thanks 

[Anonymous]

Hello! I just replied to your DM, thanks again for getting back to me and looking into this.