Menu
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
432 Views
Message 1 of 9
Flag for a moderator

My upload speed is very low regardless what time of the day it is.

I've been having this issue for almost a month and not a single engineer has come to check it out. it's frustrating that I've paid for a package [M200 fibre broadband] and I'm getting upload speeds of 2-3 mbs which I tested over WIFI and ethernet. There are only two devices connected in the house. I've done everything I can do, i've followed the step by step given by VM, still no result. I'm a streamer so this is really effecting my full time job. 

0 Kudos
Reply
Highlighted
  • 22
  • 4
  • 39
Forum Team (Retired)
Forum Team (Retired)
424 Views
Message 2 of 9
Flag for a moderator

Re: My upload speed is very low regardless what time of the day it is.

Good afternnon,

please could you hover over my profile and private message me you Virgin account number and area reference and i will take a look into this to see if there is anything i can do to help.

many thanks


Here to help! I'm a technician helping out whilst working from home. Find out more


Highlighted
  • 20.96K
  • 1.14K
  • 2.7K
Alessandro Volta
420 Views
Message 3 of 9
Flag for a moderator

Re: My upload speed is very low regardless what time of the day it is.

So wired only gives you an upload speed of 2-3Mbps?

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 12
  • 3
  • 4
Forum Team
Forum Team
420 Views
Message 4 of 9
Flag for a moderator

Re: My upload speed is very low regardless what time of the day it is.

hello

sorry to hear your getting this trouble, is it just the upload speed that is effected at the moment or is it both?

a number of factors could affect this, out of spec signal to equipment faulty hardware or noise (normally from damage or even a loose connection) on the line.

if you can pm me your account number i can run a diagnosis on your equipment and try get a resolution for you

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
407 Views
Message 5 of 9
Flag for a moderator

Re: My upload speed is very low regardless what time of the day it is.

Yeah just my upload over WiFi and Ethernet
0 Kudos
Reply
Highlighted
  • 7.54K
  • 593
  • 1.28K
Legend
403 Views
Message 6 of 9
Flag for a moderator

Re: My upload speed is very low regardless what time of the day it is.

Please go into your hub on 192.168.0.1 and post your up/downstream stats and network log. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
394 Views
Message 7 of 9
Flag for a moderator

Re: My upload speed is very low regardless what time of the day it is.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1411000000-1.737256 qam1
2419000000-1.938256 qam2
3427000000-1.937256 qam3
4435000000-237256 qam4
5443000000-238256 qam5
6451000000-2.237256 qam6
7459000000-2.537256 qam7
8467000000-2.537256 qam8
9475000000-2.537256 qam9
10483000000-2.737256 qam10
11491000000-2.737256 qam11
12499000000-337256 qam12
13507000000-3.437256 qam13
14515000000-3.537256 qam14
15523000000-3.937256 qam15
16531000000-437256 qam16
17539000000-4.237256 qam17
18547000000-4.437256 qam18
19555000000-437256 qam19
20563000000-437256 qam20
21571000000-4.237256 qam21
22579000000-4.537256 qam22
23587000000-4.737256 qam23
24595000000-4.537256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6130
2Locked38.6160
3Locked37.6220
4Locked37.6170
5Locked38.6210
6Locked37.6260
7Locked37.6240
8Locked37.6140
9Locked37.3220
10Locked37.6170
11Locked37.6260
12Locked37.3690
13Locked37.6440
14Locked37.6290
15Locked37.6550
16Locked37.6610
17Locked37.31000
18Locked37.31040
19Locked37.3560
20Locked37.6690
21Locked37.6940
22Locked37.31340
23Locked37.31810
24Locked37.61260

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000204.075512064 qam1
2537000004.025512064 qam2
3462000003.975512064 qam3
4394000003.925512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
311 Views
Message 8 of 9
Flag for a moderator

Re: My upload speed is very low regardless what time of the day it is.

anyone ?

0 Kudos
Reply
Highlighted
  • 8.44K
  • 83
  • 566
Superstar
281 Views
Message 9 of 9
Flag for a moderator

Re: My upload speed is very low regardless what time of the day it is.


@Jamie34
hello sorry to hear your getting this trouble, is it just the upload speed that is effected at the moment or is it both? a number of factors could affect this, out of spec signal to equipment faulty hardware or noise (normally from damage or even a loose connection) on the line. if you can pm me your account number i can run a diagnosis on your equipment and try get a resolution for you

You would need your status elevated to Forum Team before requesting account details.

0 Kudos
Reply