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robjames44
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My upload speed is 0.18Mbps. Restarted router, but no improvement

Hi there,

I have been experiencing very slow upload speed for a few days. I originally thought it was a problem with Dropbox, but after doing some tests, the upload speed is almost zero.

I have restarted the router, but it hasn't improved. Please can you help with how to resolve this as soon as possible.

Many thanks,

Rob

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khoai94uk
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Re: My upload speed is 0.18Mbps. Restarted router, but no improvement

Hi . I had same problem like u . Can't play any game . Even just watch a YouTube.  I just call for them today and they said in my local area got some problem . It will be fix until Tuesday next week . My area is 15 .

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jbrennand
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Re: My upload speed is 0.18Mbps. Restarted router, but no improvement

Check first for for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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