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My new 350Mbps barely exceeds 200. Help!

Hi

I recently upgraded my service from 200Mbps to 350. The upload speeds are fine, usually reaching 36/37Mbps but the download speeds are a different story. Whether I try at 7am, 7pm, middnight or 3am, I barely exceed 200Mbps. All tests are carried out with a direct connection to my Asus router with a Cat6A cable - the VM Hub is in modem mode.

I rang up and spoke to a support agent about a week a go and he assured me the area wasn't over-subscribed but I'm beginning to doubt him.

Can someone from VM look in to my connection, please?

Many thanks

Phil

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Message 2 of 23
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Re: My new 350Mbps barely exceeds 200. Help!

Try a direct connection with the Hub and see how it is.

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Message 3 of 23
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Re: My new 350Mbps barely exceeds 200. Help!

Thanks for the quick reply! Should I change the SH back to router mode to do that test?

Thanks

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Message 4 of 23
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Re: My new 350Mbps barely exceeds 200. Help!

no, just plug into the hole the router is connected to.

 

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Message 5 of 23
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Re: My new 350Mbps barely exceeds 200. Help!

Hi, sorry for the delay in replying.

I ran the speed test connected directly (via cat6a cable) to the modem and the speeds were practically the same...

https://www.speedtest.net/result/9072215828

Many thanks for your help.

Phil

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Message 6 of 23
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Re: My new 350Mbps barely exceeds 200. Help!

Has the speed ever been up to or beyond 350Mbs?

220Mbs looks like the figure for a good 200Mbs system

Can you Type 192.168.0.1 into your browser URL bar and press enter.  When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along soon to decipher the info.

The 'Configuration' tab is also required.

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Message 7 of 23
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Re: My new 350Mbps barely exceeds 200. Help!

Thanks for the quick reply, Mike.

No, never seen it go up to (or beyond) 350Mbps.

The 192.168.0.1 address didn't work, but 192.168.100.1 did.

Copies of all five tabs below...

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
411000000
Locked
Ranged Upstream Channel (Hz)
32600009
Locked
Provisioning State
Online

  Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14110000009.138256 qam31
219500000010.638256 qam8
320300000010.538256 qam9
421100000010.138256 qam10
521900000010.138256 qam11
62270000001038256 qam12
72350000009.838256 qam13
82430000009.438256 qam14
92510000009.138256 qam15
10259000000938256 qam16
112670000009.638256 qam17
122750000001038256 qam18
132830000001038256 qam19
142910000009.938256 qam20
1529900000010.338256 qam21
1630700000010.538256 qam22
1731500000010.938256 qam23
1832300000010.838256 qam24
1936300000010.438256 qam25
2037100000010.338256 qam26
2137900000010.138256 qam27
223870000001038256 qam28
233950000009.838256 qam29
244030000009.538256 qam30


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.990
2Locked38.650
3Locked38.650
4Locked38.960
5Locked38.9180
6Locked38.990
7Locked38.6110
8Locked38.980
9Locked38.930
10Locked38.620
11Locked38.650
12Locked38.930
13Locked38.670
14Locked38.670
15Locked38.6250
16Locked38.980
17Locked38.9300
18Locked38.6100
19Locked38.990
20Locked38.9120
21Locked38.660
22Locked38.680
23Locked38.680
24Locked38.6250

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000093.6512064 qam13
2394000173.65512064 qam12
3462000023.75512064 qam11
4537000093.9512064 qam10


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Message 8 of 23
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Re: My new 350Mbps barely exceeds 200. Help!

Network Log

Time Priority Description

03/10/2019 11:02:43criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2019 11:02:49Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/12/2019 19:46:21noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2020 02:36:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2020 20:45:19ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 22:25:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2020 22:48:29ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2020 00:32:46ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2020 00:32:46noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2020 12:38:14ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2020 23:04:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2020 00:06:15ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2020 11:34:20ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2020 11:34:20noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2020 03:13:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2020 15:14:28ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 18:25:29ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2020 18:25:29noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2020 14:55:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 9 of 23
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Re: My new 350Mbps barely exceeds 200. Help!

And the configuration tab?

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Message 10 of 23
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Re: My new 350Mbps barely exceeds 200. Help!

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
sgvca69834ncxv9873254k;fg87dsfd


Primary Downstream Service Flow

SFID10818
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow

SFID10817
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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