After repeated complaints about only getting around 8Mbps upload speed instead of the 30Mbps I pay for, your customer service said they would monitor my line for 30 days.
30 days later you email me this:
"We’re really sorry to say we’ve been unable to confirm if your Virgin Media Hub is receiving speeds that fall below your Minimum Guaranteed Download Speed for 3 successive days.
We’ve stopped monitoring the speed to your Virgin Media Hub and, as a gesture of goodwill, we’d like to offer you the right to end your agreement immediately with no early disconnection fees to pay."
What I want to know is, did you monitor the wrong thing? Or is this communication from you a cut and paste job for when you just can't be bothered fixing a customer's problem?