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danielCH22
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My internet is being slow

My internet should be going 500 and instead is going 90

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lotharmat
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Re: My internet is being slow

Wired or wireless?



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Hub 3 - Modem Mode - TP-Link Archer C7

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Zach_R
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Re: My internet is being slow

Hi @danielCH22,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that you seem to be having some connection issues lately. As @lotharmat has asked, can you confirm if you're getting these speeds on a wired connection or a wireless/Wi-Fi connection? Can you also clarify what diagnostics and troubleshooting you've carried out thus far in an effort to remedy this?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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danielCH22
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Re: My internet is being slow

I used a wired connection and have turned the WiFi back on and off and tested it at the right times of day and everything I'm still unable to get the right broadband

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carl_pearce
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Re: My internet is being slow


@danielCH22 wrote:

I used a wired connection and have turned the WiFi back on and off and tested it at the right times of day and everything I'm still unable to get the right broadband


At nearly a year that's probably the longest wait on a response I've seen on here!

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Steven_L
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Re: My internet is being slow

Thanks for coming back to us @danielCH22, has this issue been going on for just short of a year now? Have you reported these issues to the team in the past year?

Have you had any improvements since you last posted? 

Have you tested the connection over a WiFi and wired connection or just on WiFi?

Regards,

Steven_L

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danielCH22
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Re: My internet is being slow

The wifi is getting worse and worse and I'm not able to tell any team as the virgin media help page does not provide anyone to talk to

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danielCH22
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Re: My internet is being slow

And I have checked using wired connection 

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