Virgin Media Community

[danielCH22]

My internet should be going 500 and instead is going 90

[lotharmat]

Wired or wireless?

[Zach_R]

Hi @danielCH22,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that you seem to be having some connection issues lately. As @lotharmat has asked, can you confirm if you're getting these speeds on a wired connection or a wireless/Wi-Fi connection? Can you also clarify what diagnostics and troubleshooting you've carried out thus far in an effort to remedy this?

Thanks,
 

[danielCH22]

I used a wired connection and have turned the WiFi back on and off and tested it at the right times of day and everything I'm still unable to get the right broadband

[carl_pearce]

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@danielCH22 wrote:

I used a wired connection and have turned the WiFi back on and off and tested it at the right times of day and everything I'm still unable to get the right broadband

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At nearly a year that's probably the longest wait on a response I've seen on here!

[Steven_L]

Thanks for coming back to us @danielCH22, has this issue been going on for just short of a year now? Have you reported these issues to the team in the past year?

Have you had any improvements since you last posted? 

Have you tested the connection over a WiFi and wired connection or just on WiFi?

Regards,

Steven_L

[danielCH22]

The wifi is getting worse and worse and I'm not able to tell any team as the virgin media help page does not provide anyone to talk to

[danielCH22]

And I have checked using wired connection