Menu
Reply
Dmoz79
  • 1
  • 0
  • 0
Joining in
163 Views
Message 1 of 2
Flag for a moderator

My download speed is really slow, can you help?

hi I’ve M350 but I’m barely getting above 15Mbs. Can you help?

Tags (1)
0 Kudos
Reply
Marty20
  • 165
  • 22
  • 29
Forum Team (Retired)
Forum Team (Retired)
109 Views
Message 2 of 2
Flag for a moderator

Re: My download speed is really slow, can you help?

Hi

What device are you testing on? Are you testing on wired or wifi connection? What app or website are you using to test the speed?

Can you please private message me your account number and area reference so I can look into this for you. To private message me, just hover over my profile picture and click Send Message when the option comes up. Please be mindful not to post those details in a public reply. Thanks, Marty

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin Media however all responses are based on my experiences in the field and my own equipment at home and should be taken as such.


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply