I have an issue with my broadband download speed, I am on M100 plan, upload speed normal between 50-100mb, so it is still in the acceptable range.
However my download speed is never over 3mb, and today even as low as 0.05mb and hardly go over 1mb. As both my partner and I are working from home. We are impossible to use this internet.
We followed your guide on your website, restart and reset our router nothing worked. Try to contact your customer service, but your online web system just keep redirecting us to the same page or wait for an hour with no one answer.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
Thank you for your reply, oh yes there is no issue shown on the website, and I called the phone number, it currently has a broadband issue in my area. So I guess it must be related our download speed is currently under 0.1mb.
However, even on a regular day, our download speed is around 2-3mb, still way lower than what our plan range, wonder if anything we can do to improve this speed? I mean at least 5mb...