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JaneL1
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Mum is 86, alone, no mobile, phone line down 3 days cannot contact virgin

Hi, my mum's home phone line stopped working 3 days ago. She has a Careline that runs through the phone line. She is 86 and very vulnerable, having fallen twice recently.  Have run Virgin numerous times, always cut off after 35 minutes. Tried Twitter, was asked to email mums details which i did and NO REPLY.  How can I sort this out? If  she is ill or falls there is no way of contacting anyone 

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Zoe_F
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Re: Mum is 86, alone, no mobile, phone line down 3 days cannot contact virgin

Hello, if you can send me a private message with your account number and are code/postcode and i will look into this for you

To send a PRIVATE MESSAGE please hold over my name until the option send message pops up.

Zoe

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


Here to help! I'm a technician helping out whilst working from home. Find out more


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JaneL1
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Re: Mum is 86, alone, no mobile, phone line down 3 days cannot contact virgin

Cannot get to the send message option 

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gary_dexter
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Re: Mum is 86, alone, no mobile, phone line down 3 days cannot contact virgin

Has her bill been paid?


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Natalie_L
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Re: Mum is 86, alone, no mobile, phone line down 3 days cannot contact virgin

Hi JaneL1

 

Thank you for getting in touch. 

 

Were you able to send Zoe a message? If not please do let us know.

 

Thank you

 

 

Nat
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