Looks to me like your downstream power levels are too high, and your upstream power too low. If that's correct it will require a technician visit, but the forum staff can arrange that if needed. I've marked your post for their attention, although unless you're lucky that will be tomorrow (most likely)..
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Thanks for your post and welcome to our community.
Sorry to hear about the issues above
I am more than happy to take a look at this for you
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If you can check the purple envelope top right of your screen that would be great