Virgin Media Community

[June58]

I phoned for a better deal last Friday. Got my package for £2 cheaper & you were supposed to be upgrading my BB speed from 125 to 250. It now seems to be very much slower. Any reason why this has happened?

[Client62]

Whenever we have a service speed change the Hub needs a reboot for the speed change to become active.

This link will test the speed to the Hub : https://www.samknows.com/realspeed/ 

[June58]

I do not leave my hub on unless I am using the internet so my hub is rebooted regularly. I tried phoning Virgin but all they did was text me a link to my mobile which I could not use because I do not have a smartphone & the link was sooooooo long I couldn't type it into my laptop.

[Client62]

If you are reading this on a laptop just click on the link :  https://www.samknows.com/realspeed/ 

[venables]

Turning off the hub constantly actually wont help - they tend to stabilise to their best speed over a period of time. I had a new Hub installed today, and although the speed was good as soon as it started it only really got a reliably fast (top-speed for my connection) download after 20-30 minutes.

Generally all modems are the same - there is a fair bit of handshaking that goes on between the modem and the Virgin/BT/whoever's kit to determine what the line speed actually is and they gradually work up to it so that they can achieve a nice, reliable and stable connection.

[Client62]

Dynamic Line Management is a best efforts feature of Openreach xDSL services over telephone lines.

Virgin Media's DOCSIS system does not do this.

[Tudor]

Once the hub has ‘handshaked’ with the CMTS to get the appropriate channels your speed should be as specified in the hub settings. There is no bedding in period.

[June58]

I don't leave my hub switched on cos I don't use broadband 24/7 & I'm trying to use as little energy as possible cos of the high energy bills.

Until I changed/upgraded my Virgin Package, my old 125 speed was faster than what I have now, supposed to be 250.

My speed has never been fantastic but it was certainly better before I was 'supposedly' upgraded.

[venables]

Thanks for the info, I will remember that. It did take some time for mine to get back to 600Mbps as the engineer hung about until it got there so I will keep an eye on it

[Gareth_L]

Hello June58.

Thanks for your post. 
Sorry to hear about the issue with your speeds after the upgrade.

I have ran a test on your Hub from here and you only have 1 upstream and 1 downstream channel.

In easy terms we need to get an engineer out.
I can look into arranging this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L