Virgin Media Community

[AnnieWilson]

Please can I have some instruction (non-techy) to get the logs for broadbands speed to send to VM for investigation?

I upgraded yesterday to M200, it was no improvement to M100 so used internet speed checker app to realise at best I’m get 20mbps download and upload.  Can’t comment on what I speed I got with M100 as didn’t speed check/ upgraded instead 🙄. 
Rebooted hub after getting 13mbps download last night and achieved 20mbps this morning!!

any help appreciated 

[-tony- · Accepted solution]

how are you testing wired or via wifi - always test wired 

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream also config page

if its an earlier hub button is top right

[AnnieWilson]

Thanks Tony. Ran test with ethernet cable and got 160mbps download.

Is it normal to only get 20 mbps via wifi, even when right beside the router. everything in my house uses wifi, with the exception of me doing this now?

(if so, waste of money upgrading to M200 as well as buying ring doorbell - person at door will walk away before i'm able to see live feed on my phone :))

Thanks to anyone who can help explain. much appreciated

Download

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	267000000	2.7	38	256 qam	17
2	275000000	2.7	38	256 qam	18
3	283000000	2.7	38	256 qam	19
4	291000000	2.5	38	256 qam	20
5	299000000	2.4	38	256 qam	21
6	307000000	2	38	256 qam	22
7	315000000	2	38	256 qam	23
8	323000000	1.9	38	256 qam	24
9	331000000	1.9	38	256 qam	25
10	339000000	2.2	38	256 qam	26
11	347000000	1.7	38	256 qam	27
12	355000000	1	38	256 qam	28
13	363000000	1.2	38	256 qam	29
14	371000000	1.5	38	256 qam	30
15	379000000	1.7	37	256 qam	31
16	387000000	1.5	38	256 qam	32
17	395000000	1.7	38	256 qam	33
18	403000000	1.9	38	256 qam	34
19	411000000	1.9	38	256 qam	35
20	419000000	1.9	38	256 qam	36
21	427000000	2	38	256 qam	37
22	435000000	1.7	38	256 qam	38
23	443000000	1.4	38	256 qam	39
24	451000000	1.4	38	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	582	343
2	Locked	38.6	41	0
3	Locked	38.6	31	0
4	Locked	38.6	35	0
5	Locked	38.6	45	0
6	Locked	38.9	42	0
7	Locked	38.9	65	0
8	Locked	38.6	71	0
9	Locked	38.6	77	0
10	Locked	38.9	92	0
11	Locked	38.9	127	0
12	Locked	38.6	217	0
13	Locked	38.6	323	0
14	Locked	38.6	253	0
15	Locked	37.6	249	0
16	Locked	38.9	318	0
17	Locked	38.6	276	0
18	Locked	38.6	285	0
19	Locked	38.9	293	0
20	Locked	38.6	266	0
21	Locked	38.6	294	0
22	Locked	38.6	346	0
23	Locked	38.6	298	0
24	Locked	38.9	316	0

Upload

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53699965	4.875	5120	64 qam	6
2	60299996	4.95	5120	64 qam	5
3	46200000	4.825	5120	64 qam	7
4	39399947	4.775	5120	64 qam	8

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[-tony-]

levels are good as speed wired [sort of] confirms

wifi is not plug and play you need to set it up - have you split the wifi bands - if not do so - log in and rename one of them so you know which band you are on - assuming its a hub3 turn off smart wifi - download inSSIDer on a pc or similar on a phone and check what other wifi networks are around you look at the channels they are using and use one on each band that is not busy

hopefully that will help

[AnnieWilson]

Hi Tony, thank you.

no I haven’t split the WiFi bands cos I didn’t realise I could. Just looking how to rename WiFi bands and I’ll try from there. Cheers

[marshall214]

Hi, I'm afraid that this is a question, not an answer for you, but when you say that you need to send information to VM for investigation - how did you manage to get in touch with them in the first place?  I'm finding it really difficult to get hold of VM, but also need to sort out a problem with slow broadband speed.  Any tips gratefully received.

Many thanks

[m91young]

snap im paying for 500mbps and receiving 25mbps its a joke 

[-tony-]

---

@marshall214 wrote:

Hi, I'm afraid that this is a question, not an answer for you, but when you say that you need to send information to VM for investigation - how did you manage to get in touch with them in the first place?  I'm finding it really difficult to get hold of VM, but also need to sort out a problem with slow broadband speed.  Any tips gratefully received.

Many thanks

---

just start a new thread here - there is nowhere to send info to - well nowhere it will be picked up - they will probably just refer you back to here

[gary_dexter]

Marshall - starting your own thread on this forum is a good start 

[gary_dexter]

M91young - you already have a thread.

Please keep to that one.