Virgin Media Community

[MUFFINTAST1C]

Hello,

I booked an engineer to arrive at my fathera flat because there's on going problem since an outage occurred 3 weeks ago. 

The engineer has stated he's been to the same block of flats for over a month because we was told on the odd side of the flats there's a week power issue or not getting enough power because of a mistake a previous engineer made. 

I keep doing 'Test My Hub' and has come back again with there is a signal issue in your area, the guy said our equipment and setup is fine and said its an on going external issue which is yet to be fixed. Basically, because of this we randomly lose the internet and the upload is terrible, now when I check again it'll probably want to book a technician.

This is in the WS3 area and Area 04. I would like to get this resolved and not keep booking technicians and having to relate what another technician has said prior. 

[MUFFINTAST1C]

That is the Hub 4 stats as of today.

[Molly_T]

Hi MUFFINTAST1C 👋 welcome back to the community! Thank you for posting. 

Sorry to hear of these issues with your connection, and experiences with appointments due to ongoing issues in your building. 

To investigate further and offer additional support with this we will need to send you a PM to confirm a few account details. I will do this now - you can find it in the top right corner of the page in your Inbox. 📩

We can return to this public thread with another update when possible. Thank you for your patience in the meantime! 

All the best. 🌞