Virgin Media Community

[me_plus_one]

Have had many years of uninterrupted service on the M100 package, recently re-contracted to broadband recently, however it may be a coincidence but I'm getting about 90 downstream instead of the usual 106 etc.

My equipment hasn't changed, the VM hub 3.0 is in modem only mode as ever and using a wired connection using the closest servers on speedtest and also ones further away just incase there was a problem. I have tried testing at different times of the day but its coming out at 90 odd instead of what is being paid for which is 100 downstream.

Do the levels look ok?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	323000000	1.7	38	256 qam	24
2	203000000	0.5	37	256 qam	9
3	211000000	0.4	37	256 qam	10
4	219000000	0.5	37	256 qam	11
5	227000000	0.4	37	256 qam	12
6	235000000	0.5	38	256 qam	13
7	243000000	0.5	38	256 qam	14
8	251000000	0.5	38	256 qam	15
9	259000000	0.7	38	256 qam	16
10	267000000	0.9	38	256 qam	17
11	275000000	0.7	38	256 qam	18
12	283000000	1.2	38	256 qam	19
13	291000000	1.2	38	256 qam	20
14	299000000	1.7	38	256 qam	21
15	307000000	1.9	38	256 qam	22
16	315000000	1.5	38	256 qam	23
17	331000000	1.5	38	256 qam	25
18	339000000	1.7	38	256 qam	26
19	347000000	2	38	256 qam	27
20	355000000	1.9	38	256 qam	28
21	363000000	2.2	38	256 qam	29
22	371000000	2.4	38	256 qam	30
23	379000000	2.2	38	256 qam	31
24	387000000	2.4	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	21	0
2	Locked	37.6	15	0
3	Locked	37.6	11	0
4	Locked	37.6	9	0
5	Locked	37.6	10	0
6	Locked	38.6	23	0
7	Locked	38.6	8	0
8	Locked	38.6	48	0
9	Locked	38.6	11	0
10	Locked	38.6	16	0
11	Locked	38.9	32	0
12	Locked	38.6	32	0
13	Locked	38.9	36	0
14	Locked	38.9	17	0
15	Locked	38.9	9	0
16	Locked	38.9	32	0
17	Locked	38.6	25	0
18	Locked	38.6	8	0
19	Locked	38.9	8	0
20	Locked	38.6	18	0
21	Locked	38.9	22	0
22	Locked	38.9	23	0
23	Locked	38.6	19	0
24	Locked	38.9	7	0

[carl_pearce]

Could you try a different ethernet cable between the HUB and device you are using?

It sounds like the link speed may have dropped from 1Gbps to 100Mbps (Max of 95Mbps including overheads).

Downstream levels look ok, however it is worth posting upstream data.

[legacy1]

What own router do you have?

If link speed shows 1Gb and you can test with a PC to hub in modem mode then the internal is broken at 100Mb in the hub.

[me_plus_one]

@carl_pearce you were right to suggest this, I made the basic error in not checking the device I was using, it was limited to 100Mbps not 1Gbps, then tried two other devices rated at 1Gbps and they work to the full speed.

[me_plus_one]

@legacy1 you were right to suggest this, I made the basic error in not checking the device I was using, it was limited to 100Mbps not 1Gbps, then tried two other devices rated at 1Gbps and they work to the full speed.

[Paul_DN]

Hi me_plus_one,

Thank you for reaching out to us in our community and welcome back, sorry to hear you have recently noticed a 10% drop in your speed compared to what you have been receiving, it is frustrating after having no issues previously, I have been able to locate you and had a look our end and cannot see any issues at all, have you been able to try a different Ethernet cable and maybe try a different port on our Router, if this doesn't help try doing a pin reset on the Hub to rule out a software issue, push a pin/ paper clip in the reset hole at the back of the Router, push and hold in for a timed 1 Minute, do not reboot during or after, allow 15 Minutes to settle, once done put it back into Modem mode and reconnect your Router.

Regards

Paul.