Virgin Media
My Virgin Media
Mobile Your Account
Okay, ever since I moved address a month ago I have been getting huge ping spikes everyday, I have a hub 3.0 which I brought over from my old house where it worked fine but now it;s bad everyday, Anyone got any ideas what it could be? Thanks
Can you please upload your router stats
Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser
For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”
For Hub 4 - When the page appears LOG IN then click on:
Advanced Settings > Tools > Network Status.
Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs, if you get a yellow warning just click the Post button again. You can use more than one post for each item if needed.
If you get a warning when you hit “Post” just hit “Post” again and it should work ok!
Please do not use screenshots
Also can you please setup a Broadband Quality Monitor (BQM) at thinkbroadband.com. Just click on Create a new monitor.
Post a 'Live Link' to your BQM on here asap.
Under your graph you just created Click (Share Live Graph) then click generate.
Copy the text in the Direct Link box and paste it on here
