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Massive ping spikes

HI all,

I have been having issues for at least a month with my virgin broadband with large ping spikes >400m/s+ and packet loss. This is affecting streaming - intermittently stuttering or stopping -  and also internet gaming making it unplayable.

Speeds have consistently been 5-10 mb/s if working at all.

I pay for 200mb/s.


Attached BQM graph.


Please let me know of anything else that would be useful.


Best wishes,


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Alessandro Volta
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Re: Massive ping spikes

Can you please

Type ( in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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