Virgin Media Community

[woppy101]

This is getting to be a bit of a joke now, I have been with virgin for 4 months now and at least once every few weeks I will get a massive burst of errors and massive slow down that lasts a few days, every time I try to ring up they say they can’t see a fault 

BQM 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/974bd7d94e4d06051b19031ead5050f1068804f9

stats again 

1	235000000	0	37	256 qam	13
2	139000000	0.5	35	256 qam	1
3	147000000	0.7	35	256 qam	2
4	155000000	0.7	36	256 qam	3
5	163000000	0.5	37	256 qam	4
6	171000000	0.7	37	256 qam	5
7	179000000	1	37	256 qam	6
8	187000000	1.2	37	256 qam	7
9	195000000	1.2	37	256 qam	8
10	203000000	1	37	256 qam	9
11	211000000	0.9	37	256 qam	10
12	219000000	0.7	27	256 qam	11
13	227000000	0.4	34	256 qam	12
14	243000000	-0.2	37	256 qam	14
15	251000000	0	38	256 qam	15
16	259000000	0.2	37	256 qam	16
17	267000000	0.7	37	256 qam	17
18	275000000	1	38	256 qam	18
19	283000000	1.5	38	256 qam	19
20	291000000	1.9	38	256 qam	20
21	299000000	2.2	38	256 qam	21
22	307000000	2.5	38	256 qam	22
23	315000000	2.7	38	256 qam	23
24	323000000	3.2	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	1640	129
2	Locked	35	762927	1644
3	Locked	35.5	55755	226
4	Locked	36.6	2522	123
5	Locked	37.3	9641	12582
6	Locked	37.6	984	27
7	Locked	37.6	718	20
8	Locked	37.6	1392	23
9	Locked	37.6	607	23
10	Locked	37.6	374	15
11	Locked	37.6	1175	27
12	Locked	27	1141172497	403169152
13	Locked	34.3	132823	320
14	Locked	37.6	1019	4
15	Locked	38.6	874	7
16	Locked	37.6	436	0
17	Locked	37.6	396	0
18	Locked	38.6	394	0
19	Locked	38.9	427	3
20	Locked	38.6	425	1
21	Locked	38.6	381	0
22	Locked	38.6	327	1
23	Locked	38.9	218	3
24	Locked	38.9	186	0

[Akua_A]

Hi @Woopy101,

Welcome back to our community forums.

Sorry to hear you are having speed issues and error codes with your service. I have been able to access your account using your forum details and I can see you recently spoke to a member of staff regarding this.

Is the issue still ongoing? Was it resolved with our team?

Please get back to us when you can.

Thanks,

[woppy101]

Nope the problem is still here and getting worse, here are my current router stats as you can see Channel 12 looks broken 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	235000000	-0.7	37	256 qam	13
2	139000000	0	34	256 qam	1
3	147000000	0.2	36	256 qam	2
4	155000000	0.4	37	256 qam	3
5	163000000	0.2	37	256 qam	4
6	171000000	0.4	37	256 qam	5
7	179000000	0.5	37	256 qam	6
8	187000000	0.7	37	256 qam	7
9	195000000	0.7	37	256 qam	8
10	203000000	0.7	37	256 qam	9
11	211000000	0.5	37	256 qam	10
12	219000000	0.2	27	256 qam	11
13	227000000	0	35	256 qam	12
14	243000000	-0.7	38	256 qam	14
15	251000000	-0.2	38	256 qam	15
16	259000000	0	38	256 qam	16
17	267000000	0.5	38	256 qam	17
18	275000000	0.7	38	256 qam	18
19	283000000	1.2	38	256 qam	19
20	291000000	1.5	38	256 qam	20
21	299000000	2	38	256 qam	21
22	307000000	2	38	256 qam	22
23	315000000	2.4	38	256 qam	23
24	323000000	2.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	1404	11
2	Locked	34.3	17746256	1012
3	Locked	36.3	682640	540
4	Locked	37.3	8190	95
5	Locked	37.6	51067	9224
6	Locked	37.6	1918	57
7	Locked	37.6	1704	30
8	Locked	37.3	2734	27
9	Locked	37.6	1464	45
10	Locked	37.6	1214	18
11	Locked	37.6	1407	27
12	Locked	27.6	1226826558	1569218350
13	Locked	35	493927	1125
14	Locked	38.6	1339	0
15	Locked	38.6	1129	0
16	Locked	38.6	928	0
17	Locked	38.6	872	0
18	Locked	38.9	632	0
19	Locked	38.6	509	0
20	Locked	38.9	252	0
21	Locked	38.6	477	0
22	Locked	38.9	832	2
23	Locked	38.9	586	0
24	Locked	38.9	476	0

[woppy101]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	43.3	5120	64 qam	2
2	39400000	43.3	5120	64 qam	4
3	46200017	43.3	5120	64 qam	3
4	60299986	43.3	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	3	0

[woppy101]

Time Priority Description

13/05/2021 14:07:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:07:6	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:06:49	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:06:49	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:06:40	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:06:39	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:06:32	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:06:31	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:05:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:05:53	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:05:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:05:35	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:04:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:04:51	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:04:15	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:04:15	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:04:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:03:59	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:03:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:03:21	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Serena_C]

Hi @woppy101

I'd like to arrange a technician appointment for you to take a look at the Post RS errors on your downstream channels.

I shall send you a private message now so that we can get this arranged for you, please look out for the purple envelope on the top right of the page.

Best wishes,

Serena

[woppy101]

Well my line seems to be sorted now after the engineer replaced all the fittings where the cable comes into the house and replaced the router, he also swapped the 6db attenuater for a 3db one 

here are my new stats after 24 hours 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	235000000	4.3	37	256 qam	13
2	139000000	5.1	37	256 qam	1
3	147000000	5	37	256 qam	2
4	155000000	5	37	256 qam	3
5	163000000	5	37	256 qam	4
6	171000000	5.1	37	256 qam	5
7	179000000	5.4	37	256 qam	6
8	187000000	5.6	37	256 qam	7
9	195000000	5.6	37	256 qam	8
10	203000000	5.5	37	256 qam	9
11	211000000	5.5	37	256 qam	10
12	219000000	5.3	38	256 qam	11
13	227000000	4.9	37	256 qam	12
14	243000000	4.3	37	256 qam	14
15	251000000	4.5	38	256 qam	15
16	259000000	5	37	256 qam	16
17	267000000	5.5	38	256 qam	17
18	275000000	5.8	38	256 qam	18
19	283000000	6.1	38	256 qam	19
20	291000000	6.5	38	256 qam	20
21	299000000	7	38	256 qam	21
22	307000000	6.9	38	256 qam	22
23	315000000	7.4	38	256 qam	23
24	323000000	7.9	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	17	0
2	Locked	37.6	13	0
3	Locked	37.6	20	0
4	Locked	37.3	12	0
5	Locked	37.6	15	0
6	Locked	37.6	22	0
7	Locked	37.3	28	0
8	Locked	37.6	29	0
9	Locked	37.6	25	0
10	Locked	37.6	22	0
11	Locked	37.6	6	0
12	Locked	38.6	9	0
13	Locked	37.6	10	0
14	Locked	37.6	18	0
15	Locked	38.6	22	0
16	Locked	37.6	14	0
17	Locked	38.6	11	0
18	Locked	38.6	11	0
19	Locked	38.6	11	0
20	Locked	38.9	9	0
21	Locked	38.6	6	0
22	Locked	38.9	9	0
23	Locked	38.6	8	0
24	Locked	38.9	25	0

[Ayisha_B]

Thanks so much for popping back with the update @woppy101

So glad to hear the technician was able to sort things out for you. 

Feel free to come back to us should you have any other issues.

Enjoy the rest of your weekend 😄