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woppy101
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Message 1 of 8
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Massive errors and speed problems again

This is getting to be a bit of a joke now, I have been with virgin for 4 months now and at least once every few weeks I will get a massive burst of errors and massive slow down that lasts a few days, every time I try to ring up they say they can’t see a fault 

BQM 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/974bd7d94e4d06051b19031ead5050f1068804f9

stats again 

1235000000037256 qam13
21390000000.535256 qam1
31470000000.735256 qam2
41550000000.736256 qam3
51630000000.537256 qam4
61710000000.737256 qam5
7179000000137256 qam6
81870000001.237256 qam7
91950000001.237256 qam8
10203000000137256 qam9
112110000000.937256 qam10
122190000000.727256 qam11
132270000000.434256 qam12
14243000000-0.237256 qam14
15251000000038256 qam15
162590000000.237256 qam16
172670000000.737256 qam17
18275000000138256 qam18
192830000001.538256 qam19
202910000001.938256 qam20
212990000002.238256 qam21
223070000002.538256 qam22
233150000002.738256 qam23
243230000003.238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.31640129
2Locked357629271644
3Locked35.555755226
4Locked36.62522123
5Locked37.3964112582
6Locked37.698427
7Locked37.671820
8Locked37.6139223
9Locked37.660723
10Locked37.637415
11Locked37.6117527
12Locked271141172497403169152
13Locked34.3132823320
14Locked37.610194
15Locked38.68747
16Locked37.64360
17Locked37.63960
18Locked38.63940
19Locked38.94273
20Locked38.64251
21Locked38.63810
22Locked38.63271
23Locked38.92183
24Locked38.91860
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Akua_A
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Re: Massive errors and speed problems again

Hi @Woopy101,

 

Welcome back to our community forums.

 

Sorry to hear you are having speed issues and error codes with your service. I have been able to access your account using your forum details and I can see you recently spoke to a member of staff regarding this.

 

Is the issue still ongoing? Was it resolved with our team?

 

Please get back to us when you can.

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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woppy101
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Re: Massive errors and speed problems again

Nope the problem is still here and getting worse, here are my current router stats as you can see Channel 12 looks broken 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1235000000-0.737256 qam13
2139000000034256 qam1
31470000000.236256 qam2
41550000000.437256 qam3
51630000000.237256 qam4
61710000000.437256 qam5
71790000000.537256 qam6
81870000000.737256 qam7
91950000000.737256 qam8
102030000000.737256 qam9
112110000000.537256 qam10
122190000000.227256 qam11
13227000000035256 qam12
14243000000-0.738256 qam14
15251000000-0.238256 qam15
16259000000038256 qam16
172670000000.538256 qam17
182750000000.738256 qam18
192830000001.238256 qam19
202910000001.538256 qam20
21299000000238256 qam21
22307000000238256 qam22
233150000002.438256 qam23
243230000002.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6140411
2Locked34.3177462561012
3Locked36.3682640540
4Locked37.3819095
5Locked37.6510679224
6Locked37.6191857
7Locked37.6170430
8Locked37.3273427
9Locked37.6146445
10Locked37.6121418
11Locked37.6140727
12Locked27.612268265581569218350
13Locked354939271125
14Locked38.613390
15Locked38.611290
16Locked38.69280
17Locked38.68720
18Locked38.96320
19Locked38.65090
20Locked38.92520
21Locked38.64770
22Locked38.98322
23Locked38.95860
24Locked38.94760
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woppy101
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Re: Massive errors and speed problems again

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000043.3512064 qam2
23940000043.3512064 qam4
34620001743.3512064 qam3
46029998643.3512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0020
3ATDMA0010
4ATDMA0030
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woppy101
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Re: Massive errors and speed problems again

Time Priority Description

13/05/2021 14:07:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:07:6Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:06:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:06:49Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:06:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:06:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:06:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:06:31Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:05:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:05:53Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:05:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:05:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:04:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:04:51Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:04:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:04:15Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:04:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:03:59Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:03:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 14:03:21Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Serena_C
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Re: Massive errors and speed problems again

Hi @woppy101

 

I'd like to arrange a technician appointment for you to take a look at the Post RS errors on your downstream channels.

 

I shall send you a private message now so that we can get this arranged for you, please look out for the purple envelope on the top right of the page.

 

Best wishes,

 

Serena

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woppy101
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Re: Massive errors and speed problems again

Well my line seems to be sorted now after the engineer replaced all the fittings where the cable comes into the house and replaced the router, he also swapped the 6db attenuater for a 3db one 

here are my new stats after 24 hours 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12350000004.337256 qam13
21390000005.137256 qam1
3147000000537256 qam2
4155000000537256 qam3
5163000000537256 qam4
61710000005.137256 qam5
71790000005.437256 qam6
81870000005.637256 qam7
91950000005.637256 qam8
102030000005.537256 qam9
112110000005.537256 qam10
122190000005.338256 qam11
132270000004.937256 qam12
142430000004.337256 qam14
152510000004.538256 qam15
16259000000537256 qam16
172670000005.538256 qam17
182750000005.838256 qam18
192830000006.138256 qam19
202910000006.538256 qam20
21299000000738256 qam21
223070000006.938256 qam22
233150000007.438256 qam23
243230000007.938256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3170
2Locked37.6130
3Locked37.6200
4Locked37.3120
5Locked37.6150
6Locked37.6220
7Locked37.3280
8Locked37.6290
9Locked37.6250
10Locked37.6220
11Locked37.660
12Locked38.690
13Locked37.6100
14Locked37.6180
15Locked38.6220
16Locked37.6140
17Locked38.6110
18Locked38.6110
19Locked38.6110
20Locked38.990
21Locked38.660
22Locked38.990
23Locked38.680
24Locked38.9250
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Ayisha_B
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Re: Massive errors and speed problems again

Thanks so much for popping back with the update @woppy101

 

So glad to hear the technician was able to sort things out for you. 

 

Feel free to come back to us should you have any other issues.

 

Enjoy the rest of your weekend 😄

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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