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N3m3sis1
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Massive Packet loss! 1gb service

This has been my connection since the engineer came on Saturday to fix a slowdown in speed. He changed the hub4. This was the 2nd engineer, the other one came last Thursday 5/8/2021.

Saturday.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8c244b0edaada5c82005336f0236fd998c... 

Sunday

https://www.thinkbroadband.com/broadband/monitoring/quality/share/680b6371a820180d67e242bc84ae88a839... 

Monday

https://www.thinkbroadband.com/broadband/monitoring/quality/share/10a746dd48d7ed9244d9b21a5ef0335815... 

Engineer and his boss coming tomorrow.

Watch this space!

 

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legacy1
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Re: Massive Packet loss! 1gb service

Your IP for your BQM might not match the IP your on now or you need the enable ping on the hub.

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N3m3sis1
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Re: Massive Packet loss! 1gb service

PING thinkbroadband.co.uk: 64 data bytes
--- thinkbroadband.co.uk ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss round-trip min/avg/max = 11.000/13.000/15.000 ms

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Adduxi
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Re: Massive Packet loss! 1gb service


@N3m3sis1 wrote:

PING thinkbroadband.co.uk: 64 data bytes
--- thinkbroadband.co.uk ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss round-trip min/avg/max = 11.000/13.000/15.000 ms


I think Legacy1 was referring to your WAN IP address on the Hub.  Just double check the settings in the BQM have the latest WAN IP.

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