M600 slow

[Liam3495]

I have m600 package but recently it’s been slower than usual? When it was first installed it was hitting speeds of around 550 now it’s below 300? Is this a known issue? This is wired as well as WiFi 

[jbrennand]

See this post I have made before and see what you get....
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If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.

So, can you test speeds directly like this. As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”

(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

[Hayley_S]

Hello @Liam3495,

Welcome back! Thanks for posting.

I am sorry to see that your speeds have dropped.

Please do see our 'Speed Policy' Which will explain the minimum speeds to expect with each speed package.

Have you tried the above advice?

Many thanks,