M600 Fibre Broadband

[unreal2k3]

I am on M600 Fibre Broadband yet I struggle to get over 250mbs be that wired or wireless - I used to get near 400mbs but not anything remotely close.

[unreal2k3]

Latency

15.1 ms

Jitter

2.79 ms

Download

228 Mbps

Upload

42.0 Mbps

No QOS enabled in my ASUS AC3200 Router, HUB3 in modem mode.

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	11575	26
2	Locked	37.3	8502	30601
3	Locked	37.3	6472	31316
4	Locked	37.3	7167	24066
5	Locked	37.3	13653	18220
6	Locked	37.3	26371	337
7	Locked	37.3	21599	62
8	Locked	37.3	11343	34
9	Locked	37.6	9358	10
10	Locked	37.6	20302	30
11	Locked	37.6	7345	13
12	Locked	38.6	15037	2007
13	Locked	38.6	16338	10696
14	Locked	37.6	10709	20211
15	Locked	38.6	13111	38
16	Locked	38.6	11762	128
17	Locked	38.6	15711	493
18	Locked	38.6	24427	1643
19	Locked	38.9	19823	12365
20	Locked	38.9	18761	14586
21	Locked	38.6	19530	13144
22	Locked	38.6	25194	4137
23	Locked	38.6	22061	217
24	Locked	38.6	12531	32

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400039	38	5120	64 qam	4
2	46200000	39.5	5120	64 qam	3
3	53699991	40.8	5120	64 qam	2
4	60299986	40.5	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	5	2
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0

[jbrennand]

PostRS errors may indicate an issue. Can you do this.
______________________________________

Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort.
____________________________________________

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[unreal2k3]

Thank you John, I have just set up BQM so will take a while, ill reboot the SH3 now.

[unreal2k3]

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	1117	229
2	Locked	37.6	1472	579
3	Locked	37.6	1525	498
4	Locked	37.3	1624	475
5	Locked	37.6	1576	468
6	Locked	37.3	1429	505
7	Locked	37.6	1304	464
8	Locked	37.3	1381	427
9	Locked	37.6	1358	361
10	Locked	37.6	1342	345
11	Locked	37.6	1326	321
12	Locked	38.6	1325	301
13	Locked	38.6	1202	295
14	Locked	37.6	1249	276
15	Locked	38.6	1290	267
16	Locked	37.9	1341	255
17	Locked	38.9	1307	260
18	Locked	37.6	1241	230
19	Locked	38.9	1118	259
20	Locked	38.6	1091	280
21	Locked	38.9	1203	289
22	Locked	38.6	1272	217
23	Locked	38.6	1240	226
24	Locked	38.6	1197	246

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3b9d5f1cbec3458f659350039586392b18e2f2a6

[legacy1]

Likely the downstream being QoS for all is at utilisation and your getting as much speed as you can.

Connect a PC to the hub in modem mode run PC in safe mode with networking and do a speed test. 

are you using ASUS firmware?

[unreal2k3]

Router is in modem mode, I have an ASUS AC3200 as a router. Did that yesterday and speeds were worse, max 190mbs down.

Yes ASUS firmware not Merlin.

https://www.thinkbroadband.com/speedtest/1629233607397671655

[unreal2k3]

Bump.

[unreal2k3]

No assistance no ideas or is it a case of suck it up..

[Sofia_B]

Hi @unreal2k3. 

Thanks for your post 🙂 

I'm very sorry to hear you're experiencing slow speeds, I appreciate how frustrating this must be and we apologise for any inconvenience caused.

If you'd like us to run some diagnostics for you to see how things are performing on our end, I advise taking your Hub out of Modem mode so we can do so. 

How have things been performing since posting? 

Thanks,