My family switched from BT to Virgin Media a few months ago and I’m bitterly disappointed at how slow the internet is. We have M600 Fibre Broadband. The contract is pretty expensive as we’ve included mobile phone deals (for 5 people) and Maxit TV.
The router is located downstairs and during the installation, the engineer told us downstairs would be the best location.
Speedtest Runs
1) I use my MacBook upstairs in my room and I’ve run speedtest.net without an ethernet cable: Ping is 46 ms, Download 0.02 Mbps and Upload 0.11 Mbps. The speed is so awful, I can't even load anything.
2) I used an ethernet cable to test out the speed again and using speedtest.net in my room: Ping 10ms, Download 92.3 Mbps, Upload 42.2 Mbps.
I'd like to point out that I don't intend to use an ethernet cable all the way from my router up the stairs. What has irritated me is that the agent who offered us the deal told us we'd get guaranteed fast speed internet in each room with the Wifi - not that we'd need wired connections for fast internet. Almost feel conned in a way.
3) I have my MacBook centimetres away from my the router without an ethernet cable and the speed is: Ping 11ms, Download 34.0 Mbps, Upload 37.0 Mbps.
I have called an agent previously who mentioned that they would order Boosters for us? I have not yet received/heard anything since that call.
4) Because of such atrocious speeds, I've been using my Mobile Data as a hotspot. Speed: Ping 48ms, Download 13.6 Mbps, Upload 5.81 Mbps. Even this is awful.
I have Surfshark VPN but this has been uninstalled months ago and all the above speeds I calculated were without a VPN. Seriously considering cancelling the contract as I'm struggling to WFH with this.