Virgin Media Community

[davidtidmarsh]

My M600 broadband speed average speed is 40M since having it installed a month ago! If I run the pointless Virgin Media diagnostics tool which always says everything is good. It’s a good job I’ve still got my BT broadband as I’m unable to get a reliable connection to MS teams on my VM M600 connection but works perfectly well on my 40M BT connection. The Hub 3 has dreadful Wi-fi capabilities. 

 

[Andrew-G]

On line diagnostics are indeed a disappointment, but if you're prepared to do some digging we might get to the bottom of this.  Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub (you might have to choose language, login and then logout if the hub hasn't been fully setup).  What you want is to be looking at the regular hub login screen, but don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text, not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.  If those are good then we can move on to other possibilities.

[davidtidmarsh]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	474250000	0.7	38	256 qam	9
2	410250000	1.5	37	256 qam	1
3	418250000	1.7	38	256 qam	2
4	426250000	1.2	37	256 qam	3
5	434250000	1.5	37	256 qam	4
6	442250000	1.9	37	256 qam	5
7	450250000	1.9	38	256 qam	6
8	458250000	1.2	37	256 qam	7
9	466250000	0.7	37	256 qam	8
10	482250000	0.5	37	256 qam	10
11	490250000	0	37	256 qam	11
12	498250000	-0.2	38	256 qam	12
13	506250000	0	37	256 qam	13
14	514250000	0.4	38	256 qam	14
15	522250000	0	37	256 qam	15
16	530250000	-0.5	38	256 qam	16
17	538250000	0	38	256 qam	17
18	546250000	0	38	256 qam	18
19	554250000	-0.5	38	256 qam	19
20	562250000	-0.5	38	256 qam	20
21	570250000	-0.2	38	256 qam	21
22	578250000	0.2	38	256 qam	22
23	586250000	-0.7	38	256 qam	23
24	594250000	-0.5	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	4610	186
2	Locked	37.3	214	1
3	Locked	38.6	98	0
4	Locked	37.6	245	0
5	Locked	37.6	242	0
6	Locked	37.6	84	0
7	Locked	38.6	73	0
8	Locked	37.6	175	0
9	Locked	37.6	874	61
10	Locked	37.6	25840	4948
11	Locked	37.6	84317	24211
12	Locked	38.9	153472	69430
13	Locked	37.6	231428	91095
14	Locked	38.6	277503	75915
15	Locked	37.6	309515	45069
16	Locked	38.6	327627	30914
17	Locked	38.6	412302	24159
18	Locked	38.6	669158	22091
19	Locked	38.6	1138581	21705
20	Locked	38.6	2380201	20884
21	Locked	38.6	3840289	32441
22	Locked	38.6	6274798	51095
23	Locked	38.9	10095062	71941
24	Locked	38.9	12729020	90604

[davidtidmarsh]

Upstream bonded channels
Channel
Frequency (Hz)
Power (dBmV)
Symbol Rate (ksps)
Modulation
Channel ID
1
46199936
46.3
5120
64 qam
1
2
32600099
45.5
5120
64 qam
3
3
25799863
44.5
5120
64 qam
4
4
39400130
45.8
5120
64 qam
2

Upstream bonded channels
Channel
Channel Type
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts
1
ATDMA
0
0
3
0
2
ATDMA
0
0
0
0
3
ATDMA
0
0
0
0
4
ATDMA
0
0
1
0

[davidtidmarsh]

16/04/2021 13:23:55
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2021 08:11:6
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2021 22:04:42
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2021 13:04:25
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2021 11:15:31
notice
LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2021 07:53:50
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2021 21:05:46
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2021 09:37:41
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2021 08:44:55
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 21:32:46
notice
LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 14:28:33
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 10:40:48
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 10:25:19
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 09:34:20
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 08:46:9
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 00:38:50
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 19:33:56
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 16:54:14
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 12:33:6
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 07:59:11
Error
DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[davidtidmarsh]

 

[Zach_R]

Hi @davidtidmarsh,

Thank you for your post and for raising this to our attention. We're here to help.

I'm sorry to hear that you're having these ongoing issues with your connection speeds, and apologies for our delayed response. Is this problem ongoing for you today?

If it is, is it possible for you to run a speed test whilst on a wired connection and then confirm what speeds you're getting currently? This can help us to narrow down if the problem is exclusively with your wireless/Wi-Fi connection and in turn help us to narrow down what's going on.

Along with this, can you clarify what other diagnostics and troubleshooting you've performed thus far?

Thanks,
 

[davidtidmarsh]

I finally found something to plug in, it’s like going back to the 90’s. The test results seems normal when directly plugged in and tested. So it seems that Wi-fi seems to be the issue, I’ve only got 6 items connected to Wi-fi directly to the hub the other 30plus device communicate via a mesh system and turning them off/on doesn’t seem to elevate the issue. I’ve tried changing to manual and tried different channels but again no improvement. 
Im going to turn everything off except one device to check if I can get a usable connection. 

[Zach_R]

Hi @davidtidmarsh,

Thank you for trying out a wired connection. As you've said yourself, if that appears to be fine then it does indeed appear to be a wireless/Wi-Fi only issue that you're facing at the moment.

If it's possible to disconnect wireless devices, as you've suggested yourself, it can help to see if it's a particular device that may be causing interference, and by process of elimination you can connect them again one after the other to see which device(s) may be presenting the problem.

I'd also advise giving these tips a try to see if they help at all.

Thanks,
 

[davidtidmarsh]

Still no good, it’s really poor. Wi-fi speeds are all over the place. It’s unusual for work as system is not reliable enough. Everything works well when connected to BT hub. But to be honest I’m losing faith with the Virgin hubs capabilities and Wi-fi speeds and connection loses throughout the day.