My M600 broadband speed average speed is 40M since having it installed a month ago! If I run the pointless Virgin Media diagnostics tool which always says everything is good. It’s a good job I’ve still got my BT broadband as I’m unable to get a reliable connection to MS teams on my VM M600 connection but works perfectly well on my 40M BT connection. The Hub 3 has dreadful Wi-fi capabilities.
On line diagnostics are indeed a disappointment, but if you're prepared to do some digging we might get to the bottom of this. Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub (you might have to choose language, login and then logout if the hub hasn't been fully setup). What you want is to be looking at the regular hub login screen, but don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text, not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
Then we can check for any obvious problems with power, noise or error counts. If those are good then we can move on to other possibilities.
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Thank you for your post and for raising this to our attention. We're here to help.
I'm sorry to hear that you're having these ongoing issues with your connection speeds, and apologies for our delayed response. Is this problem ongoing for you today?
If it is, is it possible for you to run a speed test whilst on a wired connection and then confirm what speeds you're getting currently? This can help us to narrow down if the problem is exclusively with your wireless/Wi-Fi connection and in turn help us to narrow down what's going on.
Along with this, can you clarify what other diagnostics and troubleshooting you've performed thus far?
I finally found something to plug in, it’s like going back to the 90’s. The test results seems normal when directly plugged in and tested. So it seems that Wi-fi seems to be the issue, I’ve only got 6 items connected to Wi-fi directly to the hub the other 30plus device communicate via a mesh system and turning them off/on doesn’t seem to elevate the issue. I’ve tried changing to manual and tried different channels but again no improvement. Im going to turn everything off except one device to check if I can get a usable connection.
Thank you for trying out a wired connection. As you've said yourself, if that appears to be fine then it does indeed appear to be a wireless/Wi-Fi only issue that you're facing at the moment.
If it's possible to disconnect wireless devices, as you've suggested yourself, it can help to see if it's a particular device that may be causing interference, and by process of elimination you can connect them again one after the other to see which device(s) may be presenting the problem.
I'd also advise giving these tips a try to see if they help at all.
Still no good, it’s really poor. Wi-fi speeds are all over the place. It’s unusual for work as system is not reliable enough. Everything works well when connected to BT hub. But to be honest I’m losing faith with the Virgin hubs capabilities and Wi-fi speeds and connection loses throughout the day.