On line diagnostics are indeed a disappointment, but if you're prepared to do some digging we might get to the bottom of this. Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub (you might have to choose language, login and then logout if the hub hasn't been fully setup). What you want is to be looking at the regular hub login screen, but don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text, not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
Then we can check for any obvious problems with power, noise or error counts. If those are good then we can move on to other possibilities.
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