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davidtidmarsh
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M600 Broadband speed average speed 40M

My M600 broadband speed average speed is 40M since having it installed a month ago! If I run the pointless Virgin Media diagnostics tool which always says everything is good. It’s a good job I’ve still got my BT broadband as I’m unable to get a reliable connection to MS teams on my VM M600 connection but works perfectly well on my 40M BT connection. The Hub 3 has dreadful Wi-fi capabilities. 

9C2E2953-7A0C-4662-B426-36AAC147A347.png

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Andrew-G
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Re: M600 Broadband speed average speed 40M

On line diagnostics are indeed a disappointment, but if you're prepared to do some digging we might get to the bottom of this.  Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub (you might have to choose language, login and then logout if the hub hasn't been fully setup).  What you want is to be looking at the regular hub login screen, but don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text, not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.  If those are good then we can move on to other possibilities.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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davidtidmarsh
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Re: M600 Broadband speed average speed 40M

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14742500000.738256 qam9
24102500001.537256 qam1
34182500001.738256 qam2
44262500001.237256 qam3
54342500001.537256 qam4
64422500001.937256 qam5
74502500001.938256 qam6
84582500001.237256 qam7
94662500000.737256 qam8
104822500000.537256 qam10
11490250000037256 qam11
12498250000-0.238256 qam12
13506250000037256 qam13
145142500000.438256 qam14
15522250000037256 qam15
16530250000-0.538256 qam16
17538250000038256 qam17
18546250000038256 qam18
19554250000-0.538256 qam19
20562250000-0.538256 qam20
21570250000-0.238256 qam21
225782500000.238256 qam22
23586250000-0.738256 qam23
24594250000-0.538256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.64610186
2Locked37.32141
3Locked38.6980
4Locked37.62450
5Locked37.62420
6Locked37.6840
7Locked38.6730
8Locked37.61750
9Locked37.687461
10Locked37.6258404948
11Locked37.68431724211
12Locked38.915347269430
13Locked37.623142891095
14Locked38.627750375915
15Locked37.630951545069
16Locked38.632762730914
17Locked38.641230224159
18Locked38.666915822091
19Locked38.6113858121705
20Locked38.6238020120884
21Locked38.6384028932441
22Locked38.6627479851095
23Locked38.91009506271941
24Locked38.91272902090604
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davidtidmarsh
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Re: M600 Broadband speed average speed 40M

Upstream bonded channels
Channel
Frequency (Hz)
Power (dBmV)
Symbol Rate (ksps)
Modulation
Channel ID
1
46199936
46.3
5120
64 qam
1
2
32600099
45.5
5120
64 qam
3
3
25799863
44.5
5120
64 qam
4
4
39400130
45.8
5120
64 qam
2


Upstream bonded channels
Channel
Channel Type
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts
1
ATDMA
0
0
3
0
2
ATDMA
0
0
0
0
3
ATDMA
0
0
0
0
4
ATDMA
0
0
1
0

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davidtidmarsh
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Re: M600 Broadband speed average speed 40M

16/04/2021 13:23:55
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2021 08:11:6
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2021 22:04:42
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2021 13:04:25
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2021 11:15:31
notice
LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2021 07:53:50
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2021 21:05:46
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2021 09:37:41
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2021 08:44:55
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 21:32:46
notice
LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 14:28:33
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 10:40:48
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 10:25:19
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 09:34:20
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 08:46:9
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 00:38:50
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 19:33:56
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 16:54:14
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 12:33:6
Warning!
RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 07:59:11
Error
DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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davidtidmarsh
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Re: M600 Broadband speed average speed 40M

6BCC3556-EA6B-4DFB-B483-D3407EDBAB0A.png

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Zach_R
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Re: M600 Broadband speed average speed 40M

Hi @davidtidmarsh,

Thank you for your post and for raising this to our attention. We're here to help.

I'm sorry to hear that you're having these ongoing issues with your connection speeds, and apologies for our delayed response. Is this problem ongoing for you today?

If it is, is it possible for you to run a speed test whilst on a wired connection and then confirm what speeds you're getting currently? This can help us to narrow down if the problem is exclusively with your wireless/Wi-Fi connection and in turn help us to narrow down what's going on.

Along with this, can you clarify what other diagnostics and troubleshooting you've performed thus far?

Thanks,
 



Zach - Forum Team


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davidtidmarsh
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Re: M600 Broadband speed average speed 40M

I finally found something to plug in, it’s like going back to the 90’s. The test results seems normal when directly plugged in and tested. So it seems that Wi-fi seems to be the issue, I’ve only got 6 items connected to Wi-fi directly to the hub the other 30plus device communicate via a mesh system and turning them off/on doesn’t seem to elevate the issue. I’ve tried changing to manual and tried different channels but again no improvement. 
Im going to turn everything off except one device to check if I can get a usable connection. 

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Zach_R
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Re: M600 Broadband speed average speed 40M

Hi @davidtidmarsh,

Thank you for trying out a wired connection. As you've said yourself, if that appears to be fine then it does indeed appear to be a wireless/Wi-Fi only issue that you're facing at the moment.

If it's possible to disconnect wireless devices, as you've suggested yourself, it can help to see if it's a particular device that may be causing interference, and by process of elimination you can connect them again one after the other to see which device(s) may be presenting the problem.

I'd also advise giving these tips a try to see if they help at all.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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davidtidmarsh
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Re: M600 Broadband speed average speed 40M

Still no good, it’s really poor. Wi-fi speeds are all over the place. It’s unusual for work as system is not reliable enough. Everything works well when connected to BT hub. But to be honest I’m losing faith with the Virgin hubs capabilities and Wi-fi speeds and connection loses throughout the day. 

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